Customer Relations Officer

1 week ago

Cessnock, Australia Cessnock City Council Full time

**About the Opportunity**:
Are you an experienced customer service professional who thrives working in a fast paced environment and are passionate about promoting a positive corporate image through fantastic customer service? If you answered yes, then we have a great opportunity for you to join our dedicated Customer Relations team

The Customer Relations Officer is the first point of contact for our community, and is responsible for providing effective and professional customer service over the phone and front counter. This key role will require you to utilise your strong interpersonal skills to be able to effectively communicate with internal and external stakeholders and really understand their needs to provide accurate information in a timely manner.

To find out more about your next career opportunity: Position Description

**Remuneration**:
$63,952 - $74,050 per annum plus superannuation

**The Benefits**:

- Full-time 35 hours per week
- Flexible work arrangement options including hybrid work arrangements and a monthly RDO
- 12% superannuation
- Generous leave entitlements including Long Service Leave after 5 years
- Paid Parental Leave
- Ongoing training and development opportunities including access to Council's Study Assistance program
- Generous corporate fitness program for you and your immediate family members
- Weekly Health and Wellbeing programs held on site
- Free flu vaccination program
- Free parking on-site
- Beautiful location in the picturesque Hunter Valley

**About You**:
To be successful in this role, you need a Certificate III in Customer Service or relevant experience, along with four years in a high-volume customer service environment. Strong communication skills and a commitment to exceptional service are essential, as is the ability to multitask and resolve issues effectively.

**What's Next?**:
**Pre-Employment Screening**:
**About Us**:
At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

**Applications Close: Thursday 24 October 2024 at 11.30pm**

**Who to Contact: Merleah Scroggy, Team Leader Customer Relations, on (02) 4993 6729**
- Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice._

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