Library Customer Service Officer

3 days ago

Cessnock, Australia Cessnock City Council Full time

**About the Opportunity**:
We are currently seeking a customer focused and experienced Library Customer Service Officer to join our team on a part-time basis, working 32 hours per week across Monday to Saturday.

In this role, you will provide high-quality customer service and support the community’s use of library resources, technology, digital platforms, and participation in literacy and learning programs.

**Key responsibilities include**:

- Delivering excellent customer service at library branches, outreach locations, and community events, ensuring all visitors enjoy a welcoming and engaging library experience.
- Assisting customers in making full use of library resources, equipment, technology, and online services through proactive engagement and support.
- Maintaining the library’s customer service areas, including shelving returned items, tidying shelves, updating noticeboards, and refreshing promotional displays and exhibitions.
- Undertaking a range of duties including rostered desk shifts, evenings, and Saturdays across any Cessnock City Library branch.

To succeed in this role, you’ll need a Certificate III in Library and Information Services, Customer Engagement, Business Administration, or a related field, along with public library experience. You should be committed to delivering high quality customer service, ensuring users feel supported and engaged. Strong accountability, proactivity, and the ability to work independently and as part of a team are essential for success.

To find out more about your next career opportunity: Position Description

**Remuneration**:
$61,433 - $71,133 per annum plus superannuation

**The Benefits**:

- Part-time, 32 hours per week
- 13% superannuation
- Generous leave entitlements including Long Service Leave after 5 years
- Paid Parental Leave
- Ongoing training and development opportunities including access to Council's Study Assistance program
- Generous corporate fitness program for you and your immediate family members
- Weekly Health and Wellbeing programs held on site
- Free flu vaccination program
- Lease back vehicle - Full private use available
- Free parking on-site
- Beautiful location in the picturesque Hunter Valley

**What's Next?**:
**Pre-Employment Screening**:
**About Us**:
At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

**Applications Close: Thursday 28 August 2025 at 11.30pm**

Who to Contact: Andrew Powell, Customer and Information Services Team Leader on (02) 49934392
- Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice._

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