Service Desk Technician

3 days ago

South Melbourne, Australia Verra Mobility Full time

Who we are...:
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Essential Responsibilities:

- Provide first and second level support for issues reported by Redflex Employees, Vendors, and automated monitoring.
- Service Request fulfilment, including but not limited to hardware/ software provisioning, and security administration.
- End to End accountability through the ownership of Incidents from initial report to resolution; as well as problem investigation and root cause identification.
- Administer the internal knowledgebase and ensure operational documentation, processes, and high-quality solutions are available to team members and Redflex Staff.
- Provide group and one on one training as part of onboarding new employees, or new systems.

Qualifications:

- Degree/Diploma in business, information technology or related field, or equivalent experience.
- Experience with SAP Business by Design (ByD), Calumo and Concur systems an advantage
- Experience with PowerShell, and automation tools
- Experience supporting Office 365, Skype for Business and AWS
- Experience ITIL service delivery and related Service Desk Tools

**Aligned with Verra Mobility Values**:

- **Do What’s Right** - We’re committed to doing the right thing for each other and for our customers - integrity is our DNA.
- ** Lead With Grace** - We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- ** Own It** - We foster a culture of accountability and excellence, where going the extra mile is standard practice.
- ** Win Together** - We are ambitious and like to win, but we know we win more when we include others and work together.

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