Bookings Consultant

5 days ago

Adelaide Region SA, Australia Hudson Australia Full time

Our client seeks a **Bookings Consultant / Customer Contact Consultant** to be based out of their office in the Eastern fringe of Adelaide CBD. - **Full time permanent role in organisation with excellent company culture.**: - **Free on-site car parking provided and great remuneration.**: - **A great learning and development opportunity** We're seeking a highly organised and customer-focused individual to join our team as a Bookings Consultant/ Customer Contact Consultant. As the main point of contact between customers and government agencies, you'll be responsible for managing and coordinating bookings. **Key Responsibilities**: - Responding to inquiries about services, bookings, and pricing - Conduct detailed phone consultations to ensure accurate job details. - Enter bookings into the system and assign unique booking numbers. - Follow up with consultants and customers regarding their bookings. - Liaise with clients and interpreters to address specific requirements. - Maintain records and updating availability and unavailability. - Address and escalate complaints, if necessary. - Undertake bookings when required. - Provide administrative support and assist the Managing Director as needed. - Monitor and update clearances, ensuring compliance. **About You**: - Previous experience working in call centre environment will be advantageous. - Proficiency Microsoft Office Suite and Outlook. - Competency in computer usage. - Strong clerical and administrative skills. - Excellent written and oral communication skills. - Positive and constructive approach to problem-solving. - Accountability for professional outcomes. - Ability to work well in a team and meet deadlines. **Requirement**: - Must be able to pass a Police Check If interested, please click **"TO APPLY"** as we would love to hear from you.

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