Digital Coordinator

Posted: 18/09/2024

Closing Date: 02/10/2024

**Job Type**: Contract

Location: Canberra

Job Category: Banking and Financial Services

With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.

**The drive to make a difference.**

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

**Your new role**

We’re looking for someone who has a real drive to make a difference—for our customers, for each other, and for CSC. CSC’s goal is to provide an exceptional user experience by delivering high quality content in a simple, accessible, and engaging way on the CSC public website. The Digital Coordinator role will support this goal by managing the update and publishing of information on the public website and other digital channels.

This role sits within a small but dedicated Digital Engagement team, and works closely with stakeholders across the organisation, especially the broader Customer Group business unit. There will be opportunity to build digital experience and expertise in this role.

Key accountabilities for the role include:

- Manage and maintain content on the website, including scoping, prioritising, scheduling and implementing change requests from across the business.
- Proactively ensure website information is maintained and up to date, including regulated content, through periodic reviews and content checks (including using scan tools like Monsido).
- Support the execution of digital engagement strategies to improve user experience, engagement, and conversion on the website (and other digital channels) with an understanding of SEO and accessibility best practices.
- Work with others in the Digital Engagement Team to set up and optimise website personalisation in support of engagement campaigns.
- Manage and support the definition and delivery of digital projects and initiatives.
- Work with internal stakeholders and external suppliers to support the digital development cycle through sprint planning and testing.

**Desired Skills and Experience**:
**What you’ll need to excel**

Our Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are;
- Delivering results and meeting customer expectations
- Working with People
- Adapting and Responding to Change
- Deciding and Initiating Action
- Analysing
- Commercial and Strategic Thinking

In addition to these, you will need;
- Qualifications such as Business Information Systems, Communications, Marketing, Design or a related discipline (desirable)
- Experience in website content management, including CMS platform experience such as Sitecore, Wordpress, Drupal, Adobe etc. (desirable)
- Digital content coordination - new content, enhance current content, writing for SEO, asset management
- Digital Project Management (desirable)
- Strong stakeholder management skills
- Willingness to strive for better practise
- Problem solving
- Familiarity with the basics of HTML and CSS
- Proficient with standard business and digital software
- Flexible, solution focused attitude with an ability to quickly learn new processes and technologies
- Highly developed written and oral communication skills
- Data driven, with an interest in user experience and technology
- Strong attention to detail and a keen eye for accuracy
- High levels of motivation, confidence and resilience

**What you’ll get in return**
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.
- Competitive and attractive remuneration package which is offered as a 1 year secondment position (potential to extend)
- Ability to work from home with flexible working arrangements
- A unique opportunity to build your career in the digital space.

**In your first 30 days you will**:

- Join a creative and friendly team within the Customer business unit at CSC.
- Work with other creative stakeholders (UX, graphic design, copywriting and marketing specialists) to triage and scope BAU work (requests from across CSC) as they relate to digital channels, especially the CSC Public Website
- Work with internal stakeholders and CSC’s digital agency to improve and optimise the public website and other digital platforms
- Support the definition and delivery of digital marketing campaigns and initiatives.

**How do I apply?**