Client Care Coordinator

9 hours ago

South Windsor, Australia Edenhills Lawnswood Pet Cremation Full time

**Permanent part-time position on offer**: - ** 31 hours per week**: - ** Based at South Windsor** Forming part of the wider InvoCare brand, Patch & Purr is a leading provider of pet cremation services in Australia with a national footprint. Through our dedicated and caring team, we offer dignified farewells for much loved family pets through our best-practice cremation services and pet crematoriums. **About the role** The Client Care Coordinator is our key customer service role based at our South Windsor office. Your duties: - Coordinate and schedule pet aftercare bookings with both the public and vet clinics - Assist clients who bring pets to our premises - Prepare our viewing facilities for client visits - Work closely with our Preparation, Crematorium and Area Manager teams to ensure we deliver on our promises, every time, every day - Carry out accurate data entry and payment processing tasks - Undertake general office administration duties as needed. You will have the option to work either a Sunday to Wednesday roster or a Wednesday to Saturday roster. You can only work one roster for this position, it cannot change. Option 1: - Sunday 8am - 5pm - Monday 9am - 5pm - Tuesday 9am - 5pm - Wednesday 9am - 5pm. Option 2: - Wednesday 9am - 5pm - Thursday 9am - 5pm - Friday 9am - 5pm - Saturday 8am - 5pm. - Exceptional attention to detail - A supportive and positive team member with a "can do" attitude - Reliable, organised and flexible to meet the changing needs of the business - Desire and ability to learn new skills and absorb knowledge quickly - Intermediate computer skills (Microsoft Office experience is essential) - Physically fit as this role will require handling deceased pets from time to time - Fully COVID vaccinated **What we offer** - Our strong people-first culture - Birthday leave - InvoCare Employee Share Program - Free annual flu vaccination - Employee Assistance Program - On-site parking - Lifestyle Rewards program discounts We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly. **Application process

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