Store Manager

**Permanent Full Time Role with a Stable, Industry Leader**

**Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance**

**Multiple opportunities to upskill, guide & be a driving force for an ASX listed Australian & New Zealand company. Work in a people-centric, fast paced facility where you can use your management skills to put your stamp on the Storage Industry.**

**About Us**

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a **Full Time Store Manager **role now on offer in our **Tullamarine** **centre.

**The Role**

Our Storage Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values. The role is a multi-faceted role encompassing customer service, administration, operations & people management.

We often say in storage that no 2 days are the same If you have ever wanted to take the plunge and help lead a team to success - now is the time

Located in Port Melbourne, this centre is our Flagship site, with a large range of corporate & commercial customers. As a business we will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following:
The responsibilities include:

- Coach and lead a small team of Store Consultants to success
- Deliver and drive consistent and great service to support customers in making the best storage choice for their needs.
- Maintaining & Cleaning of the Storage Facility & Grounds.
- Work towards monthly sales and KPI targets
- Drive operational excellence with a strong focus on centre presentation and maintenance.
- Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies.
- Resolve customer complaints and enquiries and escalate any matters of support to Senior Management where required.
- Monthly analysis and end of month reporting summarizing the centre's financial performance per month.
- Reporting directly to the Operations Manager regarding weekly & monthly updates/results
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
- Assist clients with any urgent requests outside traditional office hours with company provided mobile phone.
- Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management.

**About You**

To be successful in this role, you will ideally have:

- Demonstrated 1 + years’ experience within a management or team leader position
- Strong conflict & resolution knowledge, and the ability to de-escalate situations.
- Proven ability in working towards sales targets and KPIs.
- The ability to build strong and effective relationships with all levels of staff
- You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
- Excellent written and verbal communication skills with a keen eye for detail.
- Driver’s license and car (preferred)

**Benefits**
- Permanent role with no nights, Sundays, or Public Holidays
- Succession planning
- Monthly Incentives that give you the opportunity to increase your take home pay.
- Set rotating Roster.
- Full Training Provided
- Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements.
- Discounts available through a range of leading retailers

Now, more than ever is the best time to sell storage So, if this sounds like a challenge you'd love to jump in on - then don’t hesitate Opportunities like these - don’t come up often.

As a Centre Manager - you would also have a fantastic work/life balance where there is no requirement to work Sundays, Late Nights, or Public Holidays - There is also opportunity for career progression and growth, as you journey with us here at National Storage.