Retail Customer Service Officer

3 days ago


Corio, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- 20 hours per week after training, shifts rostered at**:Corio, Geelong, Belmont, Torquay, Ocean Grove and Armstrong Creek**:

- 4 Hour shift, 5 days per week, rostered in advance on days from Monday - Saturday with a variety of start and finish times
- Extensive, supportive training on commencement, from Monday - Friday, a 5 hour shift daily for initial 8 weeks
- Pay rate $28.58 / hour increases to $30.55 / hour after approx. 3 months, + 12% Superannuation

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.



  • Corio, Australia AMA Collision Full time

    Customer Service Officer - Join Our Award-Winning Team! - Permanent position, Monday to Friday - no weekends! - 2024 Bodyshop Award Winner - Best Workplace MSO Winter & Taylor, Corio is a large spacious workshop with modern facilities and are fully equipped with all the latest in repair technology including Car-O-Liner systems and five spray booths. Our...


  • Corio, Australia AMA Collision Full time

    Grow your career with an industry leader - Permanent position, Monday to Friday - no weekends! - Supportive and welcoming team environment with great facilities Winter & Taylor, Corio is a large spacious workshop with modern facilities and are fully equipped with all the latest in repair technology including Car-O-Liner systems and five spray booths. Our...


  • Corio, Australia AMA Collision Full time

    2024 Bodyshop Award Winner - Best Workplace (MSO) - Permanent position, Monday to Friday - no weekends! - Welcoming team, modern technology Winter & Taylor, Corio is a large spacious workshop with modern facilities and are fully equipped with all the latest in repair technology including Car-O-Liner systems and five spray booths. Our solid team of 30 work...


  • Corio, Australia Derrimut 247 Gym Full time

    **The Organisation** Derrimut 24:7 Gyms are the fastest growing and most renowned Gyms in the Southern Hemisphere! It is a one stop shop for everything fitness! We are home to first-rate, champion exercise equipment brands, a supplement and gym gear superstore, and high-protein meal packs. Select locations offer extensive group fitness classes, a ladies...


  • Corio, Australia Fantastic Furniture Full time

    Let's get to know each other **WHO ARE WE?** At Fantastic Furniture, we're all about making life fantastic for our team and customers. Our success is driven by our people; an incredibly talented team across multiple disciplines (both in-store and behind the scenes) with an unwavering passion for helping our customers create a home they love. We are...


  • Corio, Australia CONNOR Full time

    Join the Connor Crew Connor is rapidly expanding and has grown its portfolio to over 190 stores across Australia and New Zealand. Connor is fast paced but dedicated to our team, our customers and passionate about our product. Our successful team members are committed to world class customer experience and are driven to exceed their KPI’s. The more...


  • Corio, Australia CONNOR Full time

    RETAIL SALES ASSISTANT / CASUALS NEW STORE OPENING CORIO - Do you want to join one of Australia’s fastest growing retailers? - Do you want to work for a retailer that prides themselves on their amazing culture? - Do you want to work for a company that encourages personal growth? Well look no further... Connor is looking for dynamic and sales focused...


  • Corio, Australia Ritchie Bros. Full time

    The SOOM will develop strategy, enhance team performance, and ensure compliance. The SOOM will guide the office operations team members, drive an enhanced customer experience, and implement optimal practices throughout all levels. RESPONSIBILITIES - Manage all aspects of office operations including overseeing the day-to-day functions including office...

  • Service Advisor

    3 days ago


    Corio, Australia Geelong Automotive Full time

    Due to continued expansion, our busy Service Department is currently seeking an experienced Service Advisor to compliment and support the existing team. Our mission is to ensure we deliver quality service, care and attention to all of our customers. So, if you enjoy providing **exceptional customer service** and love the automotive industry or have passion...


  • Corio, Victoria, Australia The Reject Shop Full time $80,000 - $240,000 per year

    You've seen the headlines. You've heard the hype. The Reject Shop is now part of the global retail giant Dollarama, and we're planning something big.2026 is set to be a huge year of transformation. We're converting stores, evolving our customer experience, and growing our store network to 700 stores.It's a huge moment for discount variety retail in...