Cruise Consultant

2 weeks ago

Sydney, Australia Carnival Full time

**First things first, check out what is on offer**
- Competitive base + super
- Offers full time remote working from home.
- Fantastic Chatswood office location for training, close to shops, public transport, restaurants, gyms and more
- An inclusive and diverse proud workforce with an amazing culture
- Supportive Health & Wellbeing - physical, mental and financial health benefits
- Fantastic discount on cruises, onboard product launches, airline and Hotel discounts through our partners.
- Accredited as one of the best places to work in Australia in the Great Place to Work(R) survey 2023.
- Nominated as one of the best places to work for Women in the Great Place to Work(R) survey 2023.
- Click to see more benefits

**Your key responsibilities will include but are not limited to**:

- Receive and respond to HAL inbound calls and enquiries
- Build and maintain relationships with all customers and colleagues
- Meet targets set by the company and Team Leader
- Consistently demonstrate excellent customer service

**About You**:
You will be passionate about Customer service with a background in or passion for travel and tourism You will have the confidence to build rapport & strong customer relationships over the phone. You are driven, focused on results and committed to service excellence. As part of a close-knit team, your outgoing personality and willingness to roll up your sleeves and get the work done will set you apart from your competitors.

**To be successful in the role, you will demonstrate**:

- Previous experience as a Cruise Consultant or in a contact centre customer service & sales environment
- Customer service and sales experience, including a track record in achieving/exceeding targets
- Outstanding communication skills, both verbal and written
- Ability to work autonomously and part of a highly successful team
- Excellent organisational and prioritisation skills, with the ability to coordinate multiple tasks
- Confidence using a computer with intermediate MS Office
- Strong administration, attention to detail and accuracy skills
- Ability to be in the office for 3 weeks product and systems training to ensure you are set up for success

**About Us**:
For 150 years, Holland America Line has been a recognised leader in cruising, taking guests to exotic destinations around the world, delivered in a gracious and elegant style. Holland America Line's fleet of 11 modern classic ships travel to more than 425 ports of call in 100+ countries, on all seven continents. We are proud of our environmental program and as part of our collective social responsibility, the company, employees and guests have joined to give back to communities and organizations around the world. Every Holland America Line employee is committed to providing a truly extraordinary experience for our guests. You will be a valued member of an exceptional team, representing two of the world's most popular cruise lines. **_Ready to join Holland America Line for a once-in-a-lifetime experience? _**

Carnival Corporation & plc, the worlds' leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It's an exciting time to join the local team, with the resumption of cruising in Australia At Carnival we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.
- _Only approved recruiters on our panel will be engaged and unsolicited resumes from agency recruiters will not be accepted._

  • Travel & Cruise Consultant

    1 week ago

    Sydney, Australia AA Appointments Full time

    **TRAVEL & CRUISE CONSULTANT - EXCITING NEW POSITION!** **LOCATION: EASTERN SUBURBS** **SALARY PACKAGE: $55,000 - $60,000 base + Super + Sales Incentives** - Travel perks and annual bonus on offer It’s no secret, TRAVEL is booming! So what’s on your wishlist? Our client is a respected and longstanding travel company seeking a talented travel and...

  • Personal Cruise Consultant

    2 weeks ago

    Sydney, Australia Carnival Full time

    We have a fantastic opportunity for **Personal** **Cruise Consultants** to join our dedicated Holland America Line close-knit team! This full-time permanent role will see you proactively following up with prospective customers and guests who have interacted with our brand. Once you have assessed their needs, you will provide current promotional options then...

  • Personal Cruise Consultant

    2 weeks ago

    Sydney, Australia Carnival Full time

    We have a fantastic opportunity for Personal Cruise Consultants to join our dedicated Holland America Line close-knit team! This full-time permanent role will see you proactively following up with prospective customers and guests who have interacted with our brand. Once you have assessed their needs, you will provide current promotional options then guide...

  • Personal Cruise Consultant

    2 weeks ago

    Sydney, Australia Carnival Full time

    We have a fantastic opportunity for a Personal Cruise Consultant to join our dedicated Holland America Line close-knit team! This full-time permanent role will see you proactively following up with prospective customers and guests who have interacted with our brand. Once you have assessed their needs, you will provide current promotional options then guide...

  • Remote Cruise Consultant

    1 week ago

    Sydney, Australia Discover You Travel Full time

    Are you passionate about helping others? We have an exciting opportunity for you to become a Remote Cruise Consultant. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Cruise Consultant, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel...

  • Remote Cruise Consultant

    1 week ago

    Sydney, Australia Discover You Travel Full time

    As a Remote Cruise Consultant, you will play a crucial role in providing expert advice and solutions to our clients. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Travel Consultant, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel...

  • Luxury Cruise

    1 day ago

    North Sydney, Australia Travelsphere Talent Full time

    **Cruise Consultant - $60,000 + Super** **About the Company** Join a globally renowned luxury cruising brand, offering unforgettable travel experiences to guests. Represent world-class products in an environment that values growth and career progression. **About the Role** As a Cruise reservations Consultant, you’ll craft personalized cruise experiences,...

  • Leisure Travel Consultant Mon

    2 days ago

    Sydney, Australia AA Appointments Full time

    **SALARY PACKAGE: $66,600++ DOE** This award-winning agency is looking for an amazing Leisure Travel Advisor to join the team to deliver best in class service. You will be joining a supportive and knowledgeable team dealing with the luxury and high-end market. The successful consultant will create detailed and exciting packages to a range of international...

  • Leisure Travel Consultant

    1 week ago

    Sydney, Australia AA Appointments Full time

    **LEISURE TRAVEL CONSULTANT - PREMIUM LUXURY CLIENTS**: **LOCATION: SYDNEY** **SALARY PACKAGE: $70K + Super + Perks - DOE** **ABOUT THE COMPANY** This award winning boutique agency is looking for a talented and enthusiastic leisure consultant to join their well-established team. Deal with high end clientele organising worldwide itineraries. **ABOUT THE...

  • Customer Service Team Leader

    6 days ago

    Sydney, Australia Carnival Full time

    Well established company with a good culture and credible brand presence - Showcase your team leadership and customer service skills - Full work from home role with some office as required Princess Cruises is excited to announce that we are recruiting! With this comes a tremendous opportunity for an individual who wants to take the next step up in their...