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Customer Service Team Member

2 weeks ago

Waterloo, Australia Winning Group Full time

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

**Job Description**:
Reporting into the Service Liaison Team Leader, the Service Liaison role is responsible for providing exceptional after sales service to ensure a fantastic customer experience.

**Qualifications**:

- Excellent verbal and written communication skills
- Ability to work efficiently under pressure and adapt to changing priorities
- Ability to build rapport with customers and suppliers
- Strong computer skills
- Excellent problem solving skills and a can do attitude

Additional Information
- Liaise with customers to diagnose operational issues with their product
- Log all service calls and accurately update all customer service records
- Coordinate and book service calls for customers by liaising with third suppliers such as manufacturers,suppliers and service agents
- Liaise with Finance and/or Order Management to process any credits, refunds or sales returns on faulty products
- Keep up to date with new and existing product knowledge through regular training