Team Member

3 days ago

Kogarah, Australia Westpac Group Full time

**Team Member - REQ 57526**
- Permanent, full-time position
- Kogarah locationHybrid working model - 3 days in office

**How will I help?**

We have multiple opportunities for Team Member roles in our Consumer Lending Verification team, based at Kogarah. In your new role, you will provide our customers with an exceptional customer experience whilst fulfilling their requests. Your responsibilities will include taking inbound calls from customers, completing customer requests, and working with stakeholders across the group to achieve outcomes for our customers.

The role provides support to our unsecured lending customers both internal and external, as well as for card originations and maintenance activities for our Corporate, Business and High Value Customers.

This position will be based onsite at our Kogarah office, with set shift times of 8:30am - 5:30pm, Monday - Friday. You will be office-based during the initial training period, with the opportunity to then transition to a hybrid arrangement.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Knowledge and awareness of end-to-end originations process and business, Financial Analysis, Credit & Risk knowledge
- Customer-focused, with excellent communication skills
- Comfortable working in an inbound calling environment
- Understanding of privacy and risk compliance
- Ability to quickly learn new systems and processes
- Understanding of Unsecured Lending processes desirableBanking/financial services experience desirable but not essential

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

**Do you need reasonable adjustments during the recruitment process?

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