Fast Food Manager

**About us**

FISHBOWL is one of Australia’s most trusted brands offering fresh made-to-order salads with an Asian twist. We started in 2016 in Bondi and have now expanded into 50 locations across Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast. As fun, passionate, and accountable people, our high-performing teams are driven to deliver our mission: to change fast food and change the culture.

Being part of the FISHBOWL fam means:

- Thriving in a friendly and positive work environment
- Competitive compensation
- Discounts across locations (yes, even on your days off)
- Training and continuous opportunities for career advancement
- Staff parties, sport events and heaps more. We’re always up to something

**The role**

As a Fast Food Manager, you will oversee the day-to-day operations of your restaurant, staff management, staff training and providing business updates to your Area Manager or Operations Manager to deliver an exceptional customer experience while managing financial performance.

As a Fast Food Manager you will deliver a customer experience that the brand is proud of, growing ongoing employee engagement, and adhering to compliance standards. Food quality, people development, local area marketing strategies, sales growth and profit are integral parts of your role.

**Skills and experience**

You’ll have:

- AQF Associate Degree, Advanced Diploma or Diploma OR at least 3 years of relevant work experience may substitute for the formal qualifications
- You must have at least 1 year of relevant post qualification employment experience undertaken in the last 5 years
- A passion for food and restaurant operations
- Desire to make an impact on customers and team members
- A can-do work ethic and the ability to take initiative on projects
- Ability to lead, motivate, and build an efficient team in a fast-paced environment
- Strong leadership ability, approachability, and a reputation as a role model
- Characteristics reflective of FISHBOWL’s ethos: self-motivated, positivity, service-oriented, flexible, and ethical with a high degree of integrity.

**Your tasks**

You will:

- Oversee the day-to-day operations of your restaurant
- Roster the crew in your restaurant to ensure customer experiences and costs are effectively managed
- Ensure your restaurant orders the right amount of food/dry stock to be delivered to the customer as fresh as possible, with no wastage
- Undertake the following activities for your restaurant: forecasting, ordering, receiving orders, managing re-orders, managing stock counts and rotations, portioning, and managing the Cost of Goods Sold (COGS)
- Understand and take action on key metrics (e.g. restaurant sales and costs) to allow for future growth
- Work collaboratively with our Marketing team to identify and execute opportunities for local area marketing - this may include partnering with local businesses and hosting events to enhance brand perception and drive sales in your restaurant
- Manage all expected reporting, sales and expenses
- Deliver superior customer service, to every customer, every time
- Maintain critical standards of product quality, daily food safety and sanitation
- Role model and reinforce FISHBOWL’s people and culture standards
- Manage and train team members to grow with us.

Pay: $75,000.00 - $85,000.00 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Public holidays
- Weekend availability

Supplementary Pay:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Fast food management: 2 years (required)
- People management: 2 years (required)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person