Complaints & Dispute Resolution Officer

2 days ago

Sydney, Australia Munich Re Full time

**Complaints & Dispute Resolution Officer**:
Career Level 3

**Location**
Sydney, Australia

Reporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is a general insurance and is a wholly owned subsidiary of Munich Re Australia.

Your job
- Provide advice and direction to intermediaries and Third Party Administrators (TPAs) regarding the handling of complaints
- Manage the end to end Great Lakes complaints process across IDR and EDR
- Develop and implement a dispute reporting framework to identify and report on trends and root cause issues
- Develop a system that will enable the capturing and reporting of all disputed (IDR and AFCA matters) and declined claims at both MGA/TPA and GLA level
- Liaise with the External Dispute Resolution Service as required to represent Great Lakes
- Ensure that GLA websites are kept up to date incorporating all relevant changes to regulations and code of practice
- Jointly undertake with claims reviews of IDR processes and matters at GLA’s distribution partners, MGAs and TPAs
- Provide support to the Chief Risk Officer and Legal & Compliance Manager

**Profile**:

- 3+ years experience as a Dispute Resolution Officer with a general insurer
- Ability to respond in writing to complex cases and deal with sensitive issues
- Experience in liaising with the External Dispute Resolution Service
- Understanding of the latest legal and AFCA decisions including excellent knowledge of the General Insurance Code of Practice and Insurance Contracts Act

**Our Benefits**
- We have many attractive benefits to offer you, including 16% superannuation
- Enjoy increased annual leave entitlements
- Flexible working conditions

About us

You will work in an environment where we aspire to think big: Change and culture are challenged. We communicate a compelling and shared purpose and direction. We pave the way towards success and see failure as learning.

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.

We aim to communicate in a clear & authentic way. We solicit feedback, ask and listen, learn and unlearn.

We lead the We: We have a passion for winning and growing as a team. We inspire people to deliver a joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.

Sarah Burgess

Talent Manager-
At Munich Re, we embrace and value the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.

  • Dispute Resolution Officer

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The Independent Review Office (IRO) is looking for Solutions Dispute Resolution Officer to join our team! - 12 months temporary opportunity - Based in Sydney CBD - Focus on solving Workers Compensation complaints - Clerk grade 5/6, salary package up to $96,540 base per annum plus super **The organisation** The Independent Review Office (IRO) is an...

  • Complaints & Disputes Administrator

    1 week ago

    Sydney, Australia Chubb Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb Australia is currently experiencing a period of...

  • Dispute Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Tokio Marine Full time $80,000 - $120,000 per year

    About Us:Tokio Marine Group is one of the largest global insurance companies with businesses in 38 countries and regions worldwide.Tokio Marine Management Australasia (TMMA) has grown from its beginnings in Australasia over 50 years ago as a niche Japanese commercial insurer into a diversified operation offering a strong mix of commercial and personal lines....

  • Dispute Resolution Officer

    6 days ago

    Sydney, New South Wales, Australia Tokio Marine Management Australasia Full time

    About Us:Tokio Marine Group is one of the largest global insurance companies with businesses in 38 countries and regions worldwide.Tokio Marine Management Australasia (TMMA) has grown from its beginnings in Australasia over 50 years ago as a niche Japanese commercial insurer into a diversified operation offering a strong mix of commercial and personal lines....

  • Dispute Resolution Officer

    1 week ago

    Sydney, Australia humm Full time

    **Work options**: Hybrid At the hummgroup we offer a blended approach to working that gives you the flexibility to work at home or in the office depending on what you have on. We ask that you keep our customers front of mind at all times and that you get together with your team atleast twice a week to connect and collaborate (and attend our #intsaworthy...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, Australia IAG New Zealand Full time

    Make a difference as an** External Dispute Resolution Specialist.** Join the largest insurance group in Australia and New Zealand. **Your Role** Join an industry leading and fast paced team as an **External Dispute Resolution (EDR) Specialist.** Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder...

  • Dispute Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Launch Group Full time $90,000 - $120,000 per year

    About The CompanyWork for one of Australia's leading finance specialist—and a people-first organisation where your growth comes first. Join a team where innovation drives success and your contributions truly matter.This is a hybrid role from Monday to Friday, which will offer great work life balance as you work from home three days per week.Internal...

  • Dispute Resolution Specialist

    1 week ago

    Sydney, Australia QBE Insurance Group Limited Full time

    Dispute Resolution Specialist **Primary Details** Time Type: Full time Worker Type: Employee - **Permanent full-time role**: - **Locations: Melbourne VIC and Parramatta NSW (preferred), Brisbane QLD, Adelaide SA.** **The Opportunity** This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and...

  • Dispute Resolution Specialist

    2 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Dispute Resolution Specialist

    6 days ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...