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Dispute Resolution Officer

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Independent Review Office (IRO) is looking for Solutions Dispute Resolution Officer to join our team
- 12 months temporary opportunity
- Based in Sydney CBD
- Focus on solving Workers Compensation complaints
- Clerk grade 5/6, salary package up to $96,540 base per annum plus super

**The organisation**
The Independent Review Office (IRO) is an independent agency with a variety of functions including dealing with complaints, inquiring into and reporting to the Minister on matters arising in connection with the operation of the Workers Compensation Acts and responsibility for the Independent Legal Assistance and Review Service (ILARS) which provides funding to independently approved lawyers to assist workers obtain legal advice and legal assistance with their workers compensation claims.

**About the Role**
You will act as the first point of contact for injured persons with complaints and enquiries about insurers in relation to NSW workers compensation legislation and motor accident compensation legislation to ensure the provision of timely and accurate information, advice and assistance and to support the achievement of service delivery outcomes

**Key accountabilities**:

- Provide general advice about entitlements, obligations and changes to compensation schemes to callers/injured persons
- Provide initial support to injured persons to resolve their grievances
- Assist injured persons with enquiries about compensation claims process and avenues for dispute resolution.
- Triage complex matters for referral to the Senior Dispute Resolution Officer
- Prepare and triage complex matters for referral
- Prepare and issue Notices of Complaint to insurers
- Review response from Insurer to Preliminary Inquiry and recommend whether case should closed, further information is required or an investigation is required.
- Provide support to the Senior Dispute Resolution Officer in the conduct of formal investigations to ensure that investigations meet stated quality and time standards.?

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.?

Salary Grade 5/6, with the base salary for this role starting at $87,493 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.