Guest Service Agent

About us

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll create the warm atmosphere that brings our guests back to our hotel time and time again.

Our Guest Service Agents are focused on creating outstanding guest experiences for our guests every step of the way - from arrival, to assisting with their day to day needs through to departure. As a team we all work closely, so we are looking for multi-skilled super stars that can check-in a guest, park their car and make them a coffee.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:
You will need have excellent communication and problem-solving skills to turn potential issues into opportunities. You must be flexible working on a 24/7 rotating roster -mornings, late shifts, weekend and public holiday shifts are all part of the job.

You must have a Responsible Service of Alcohol Certification for South Australia, Australian Drivers License and full Australian Working Rights.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

What we need from you

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll create the warm atmosphere that brings our guests back to our hotel time and time again.

Our Guest Service Agents are focused on creating outstanding guest experiences for our guests every step of the way - from arrival, to assisting with their day to day needs through to departure. As a team we all work closely, so we are looking for multi-skilled super stars that can check-in a guest, park their car and make them a coffee.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:
You will need have excellent communication and problem-solving skills to turn potential issues into opportunities. You must be flexible working on a 24/7 rotating roster -mornings, late shifts, weekend and public holiday shifts are all part of the job.

You must have a Responsible Service of Alcohol Certification for South Australia, Australian Drivers License and full Australian Working Rights.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation,