Guest Service Agent

1 week ago

Adelaide Region SA, Australia SKYCITY Full time

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

As our Guest Service Agent, you will facilitate all Front Office duties such as greeting guests, reception, reservations, check in/check out, room allocations, cashiering and auditing, all whilst ensuring that all guests receive exceptional service each day in all moments and experiences throughout their stay. Delivering on the brand promise of 'live extraordinary', our Guest Service Agents will deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests, ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

Possessing impeccable customer service skills and experience, you will utilise your high attention to detail and excellent communication skills to create an exquisite experience for our guests. You will enjoy working in a fast-paced environment and have experience delivering exceptional Front Office operations and heightened guest experiences in a luxury hotel environment. You will have a desire to work in a high performing team with the curation of exceptional customer experiences at the forefront of everything you do.
- At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs._

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