Case Manager

**Position Objective**

To provide support and guidance to Foster Care Case Workers, Carers and Clients whilst ensuring correct practices are undertaken in accordance with relevant policy and legislation relevant to the Permanency Support Program.

**Main Duties and Responsibilities**:

- Promote AC Needs Based Restorative Framework (NBRF) culture and work to NBRF ideals
- Provide leadership, direction and supervision to Case Workers, Youth Support Workers and Foster Carers
- Provide strategic direction and interpreting of the goals of the service in day-to-day functions and tasks
- Participate in the development of long-term strategic goals for departmental programs
- Collaborate with external agencies
- Support Case Workers in developing Case Plans for clients and ensure these documents are updated to meet the individual needs of the client
- Prepare responses to Official Community Visitor (OCV) Reports and submit them in a timely manner
- Ensure all client review meetings are held at appropriate intervals as outlined by the Office of the Children’s Guardian (OCG)
- Ensure all reports are sent to Department of Communities and Justice (DCJ) and National Disability Insurance Scheme (NDIS) in a timely manner
- Ensure all Incident Reports are documented accurately
- Collaborate with the OCG and the NSW Office of the Ombudsman and to ensure all legal requirements are met
- Participate in the development and review of departmental program policies and organisational policies
- Ensure all AC policies and procedures are followed and communicated to Case Workers and Foster Carers
- Ensure any changes to AC policies and procedures are communicated and trained to Case Workers and Foster Carers
- Ensure all standards are met in accordance with the Children’s Guardian NSW Standards for Statutory Out-Of-Home-Care (OOHC)
- Coordinate and attend weekly departmental meetings
- Coordinate supervision meetings and provide support and feedback to Case Workers
- Ensure client files are maintained, accurate, up-to-date and in line with OCG
- Attend critical incidents
- To ensure defusing of all involved staff and carers immediately after a critical incident and debriefing of staff following critical incidents where required
- Attend meetings both internal and external when required
- Identify and communicate any program, client or employee issues to Department Director and/or Human Resources
- Participate in recruitment and selection processes when required
- Support and advise Case Workers and Foster Carers in developing strategies for clients and implementing these strategies
- Coordinate and maintain OH&S of all working environments including office and client housing settings
- Ensure all Case Workers act in a professional and appropriate manner at all times
- Maintain up-to-date knowledge on various client specific diagnoses and disabilities
- Coordinate and monitor all aspects of client Case Plans and Individual Plans ensuring that objectives are being worked towards or met
- Attend court and caution meetings with clients and Case Workers
- Participate and coordinate client grievance process and complaint meetings
- Liaise with appropriate services to develop inter-agency protocols
- Two years’ working with children and young people and families/carers with AC or similar environment
- Demonstrated managerial and leadership experience
- Knowledge of Needs Based Framework, TCI concepts and strategies
- Minimum Caseworker/Casework Manager level experience (or equivalent)

**Desirable**
- Desirable: Bachelor Degree (or working towards) in related discipline or equivalent.
- Demonstrated ability and/or experience in working with Children and young people with complex needs and challenging behaviour

**What is on offer?**
- Full Time Employment
- 4 weeks Annual leave per year
- 1 Roster Day Off per month
- Opportunity to receive Fringe Benefits Tax (salary sacrifice) on commencement of employment
- Access to the Fitness Passport Program which includes over 90 gyms and pools.
- Monday - Friday work week.

**Must have these documents if successful**
- Current First Aid Certificate (Provide First Aid; Course Code HLTAID011)
- Drivers License
- Comprehensively insured vehicle
- Two professional references

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

**APPLY NOW