Case Manager

**Case Manager - Major Claims - CTP Personal Injury Claims - Charlestown**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what's right

**_What if you could play a more hands-on role in helping injured customers get back on their feet?_**

In the role you will be able to work with severely injured (traumatic brain injury, spinal cord injury etc) customers, handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the customer would benefit from early intervention following severe injuries suffered because of a motor vehicle accident.

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

**You'll be responsible for**:

- Determining liability and managing a portfolio of CTP claims for customers who have sustained severe injuries following a motor vehicle accident
- Building effective working relationships with key stakeholders, injured customers, family members and medical professionals to drive successful outcomes
- Assessing claims for reasonable and necessary treatment and rehabilitation requirements
- Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports

**Important to your success**:

- **Relevant experience in a comparable industry is desirable (disability support, case management social services, critical incident response)**:

- **Experience in a similar case management role within personal injury insurance (highly desired)**:

- You will have the drive and interest to your customer focused experience and approach to grow a career in case management
- You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
- The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
- Solid problem solving and relationship building abilities
- Year 12 certificate or equivalent
- High attention to detail, excellent time management skills and the ability to adapt when changes occur

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

**Job Level**:
Entry Level

**Location**:

- Charlestown, NSW, AU, 2290**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
35621