Patient Bookings Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work

We have an exciting position available; for a Patient Bookings Officer to join the team on a permanent, full-time basis. We can offer the opportunity to work from home alongside working in our head office in Alexandria or within any of our clinics across Sydney. Your job will be to ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.

What you’ll do:
- Customer Service for both face to face and telephone contact;- Be part of a multidisciplinary team to achieve patient services of the highest quality;- Respond to and resolve issues and provide a prompt service in line with expectations;- Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.- Booking and confirming patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations;- Sound knowledge of all Oncology booking and treatment procedures;- Promotion of an efficient, compassionate service to all patients, while maintaining a good working relationship with all staff members;- Liaising with both internal and external support staff i.e. Imaging departments CNCs;- Accurate and timely data entry into medical record system Mosaiq;- Maintaining appointment diaries and taking initiative to ensure sessions are fully booked;- Incoming call management, timely response to messages and answering of calls within three rings;- Participate in the identification and implementation of service improvement initiatives;

Who you are:
- You have the ability to work unsupervised and within a team- You are highly organised and efficient- You are focused on delivering positive patient experiences- You may have oncology or health experience with knowledge of Mosaiq

What’s in it for you- Internal career development opportunities globally in USA, UK, Spain & AU- Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential- Ongoing opportunities for professional development to keep up to date within a rapidly developing global organisation- A rewarding purpose-led organisation that provides positive outcomes to patients everyday- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling- 12 weeks paid parental leave- Learn and grow with our award-winning development programs- Free access to thousands of LinkedIn training courses- Free Nespresso coffee on tap, a large range of T2 teas and daily fruit available for all employees- Parking available at head office- Lots of great food options onsite and surrounding areas and regular company events

About GenesisCare

We are the largest private Oncology provider in the world, employing over 6000+ highly trained healthcare professionals and support staff across the United States Australia, Spain and the U.K., designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you would like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.