Team Leader, Court Support Services

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Court Services Victoria

**Salary**: $95,102 - $107,905

Occupation: Legal

Reference: VG/MC0164WD

This role has responsibility for the day-to-day delivery of the ARC and CISP programs at the Frankston Magistrates’ Courts. It provides leadership and support to a multidisciplinary team of case managers who provide support to people on bail with multiple and complex needs.

**About Us**

The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority. MCV determines over 300,000 cases per annum at 51 (metropolitan and regional) venues and across a range of jurisdictions (including criminal, civil, family law, family violence and specialist courts and programs).

MCV's vision is to deliver the highest standard of justice to the community we serve. We have a long history of providing justice for Victorians and an ongoing commitment to building the community's confidence in a fair and responsive justice system.

Specialist Courts and Programs (SCP) are the MCV Directorate responsible for driving the implementation and development of solution-focused and therapeutic approaches to justice. Our specialist responses address the underlying causes of offending behaviour and stop the “revolving door” of returning to court for individuals. Current services include Court Support and Diversion Services (CISP, ARC, CROP, Criminal Justice Diversion), Drug Court, Koori Court, the Neighbourhood Justice Centre and the Victims of Crime Assistance Tribunal.

Court Support Services programs include the Court Integrated Services Program (CISP), the Assessment and Referral Court (ARC) and the CISP Remand Outreach Program (CROP). These programs provide a range of initiatives to assist accused persons and others involved in the court system, who are experiencing issues of social or cultural disadvantage, including substance abuse, disability, mental illness, or cognitive impairment. These programs utilise a client-centred and problem-solving approach that empowers clients to engage with their rehabilitation and achieve positive behavioural change.

SCP priorities include expanding Specialist Courts and Programs, engaging with the community and improving the court user experience. We work collaboratively with the Department of Justice and Community Safety, Department of Health and Human Services, Victoria Police, community agencies and the Victorian community to support community safety outcomes.

**About the Role**
- Responsible for co-ordinating the day-to-day delivery of the ARC and CISP programs, in consultation with the Manager Court Support Services (Frankston/Moorabbin), and in line with relevant organisational policies, procedures and standards.
- Provide mentoring and supervision to staff in relation to their case management of clients, including in relation to clinical risk and its mitigation.
- Allocate resources in a flexible and efficient manner to effectively manage client loads and to ensure timely and responsive service delivery.
- Actively and meaningfully engage in supervision and respond to clinical feedback provided.
- Manage a client caseload in line with program and organisational requirements.
- Identify and implement practice improvements that will enhance the quality of the CSS program suite, in consultation with ARC and CISP Practice Leads.
- Ensure programs are delivered in a way that is family/person-centred, and responsive to and inclusive of the diverse needs and backgrounds of all clients.
- Work with individuals and teams to identify and address continuous improvement and professional development needs.
- Participate in the recruitment and induction of program staff.
- Establish effective working relationships with the judiciary, legal profession and court staff in relation to clients within the court process, providing advice regarding program eligibility, and relevant referral and treatment options.
- Develop and maintain effective and collaborative relationships with community stakeholders
- Provide supervision to the Administration Officer and Coordinate the management of the Court Support Services off-site location
- Other duties as directed.

**About You**
- Extensive experience in the assessment and case management of clients with multiple and complex needs.
- Experience in the leadership and management of health and/or social welfare staff.
- Demonstrated capacity to establish and maintain effective stakeholder relationships.
- Sound knowledge of evidencedinformed practice models and frameworks for working with multiple and complex needs, including those with a mental illness, intellectual disability and/or acquired brain injury, as well as triage and waitlist management.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase partic