Retail Assistant

Pieces of Eight Gallery + Melanie Katsalidis

We're seeking a highly motivated and creative Retail Assistant to join us at Pieces of Eight Gallery in Melbourne's CBD. You are passionate about clear communication and are motivated by seeing your hard work translate into beneficial outcomes for our artists and clients. You feel aligned with our brand values and are excited to join our team.

Retail Assistant (Weekday + Weekend)
**Job Description**:
2-3 days a week (MUST be available to work 3 Sundays in each calendar month)
Casual employment (progressing into Permanent Part Time employment)

ABOUT US

Pieces of Eight Gallery showcases exclusive and limited collections of contemporary jewellery, vessels and small sculpture, crafted by Australian and international artists. Established in 2005 by jeweller Melanie Katsalidis, Pieces of Eight has built a worldwide following of devoted clientele who share in our passion for intelligent, innovative design. 15+ years in, we have developed an iconic presence in Melbourne for independent contemporary and fine jewellery.

Melanie Katsalidis creates objects of quality that honour rare and precious materials. These enduring pieces transcend trend, time and style to become a cherished part of our client’s personal journey. We pride ourselves on the unparalleled care and craftsmanship that goes into each piece and hope that you will too.

ABOUT YOU

We’re seeking a highly motivated and creative professional to join us at our brand new Royal Arcade store in Melbourne’s CBD. We require someone who is available to work both weekdays and weekends. A passion and knowledge of jewellery is desirable in order to best communicate our brand values and work within our dedicated team. You are a hard worker, creative thinker, lover of jewellery and art. You are passionate about clear communication and are motivated by seeing your hard work translate into beneficial outcomes for our artists and clients. You can work independently, be time efficient and are an excellent multitasker. You’re a real team player too and enjoy collaborating with your colleagues.

You’re confident to solve problems and find solutions when the need arises. Being organised and working to a schedule is one of your strengths, as is time management and being flexible when needed. You’re able to make instant connections with clients and make them feel welcome as well as secure that you have the expertise of knowledge they are looking for.

You have a minimum 5 years retail experience. Nurturing and closing sales comes naturally to you and you strive to have excellent outcomes for all clients and an ongoing relationship with them to encourage them to return. You feel aligned with our brand values and are excited to be part of our team. If you have any additional skills or experience that you think would be valuable to the business, we’d love to know about them.

Description of Retail Assistant Role (a guide, not all inclusive)

The role of the Retail Assistant (RA) is the core of retail operations. This is a casual role, with the potential of extending to additional days as the business requires. We require someone who is available to work weekdays and weekends, including additional hours in December. The RA is responsible for all retail and gallery duties relating to sales, client relations, the day-to-day running of the gallery, and all customer inquiries, orders and quotes. Whilst sales and customer service are the key aspects of this role, so too is the smooth running of the gallery. The presentation of the gallery is to be maintained as well as ensuring the gallery makes and exceeds sales targets and continues growing.

Retail operations

Manage all aspects of gallery operations including - but not limited to - opening and closing procedures, merchandising, gallery cleaning, scheduling client appointments and managing deliveries by artists, inventory and loss prevention, safety and security.

Process, package and post online sales; ensure website inventory accurately reflects gallery stock.

Ensure gallery policies and procedures are followed to achieve operational excellence and efficiency, and to maximise the customer experience.

Engage in effective and creative visual merchandising in the gallery to drive sales and create a positive customer experience.

Rotate products and displays on a regular basis.

Maintain gallery standards, including housekeeping on the sales floor.

Client/Artist Relations

Communicate and reinforce extraordinary customer focus, professional service and standards; act in the best interest of the customer.

Best represent featured artists and their work.

Develop a deep understanding of each artist’s creative background, ideas and individual knowledge of their works.

Liaise between clients and artists including - but not limited to - client inquiries, orders, repairs and quotes.

Ensure artists fulfil their contractual obligations to the gallery and maintain deadlines.