Retail Manager

1 week ago

Fairfield, Australia Terrywhite Chemmart Fairfield Full time

As the Retail Manager, you will be ultimately responsible and accountable for the management and performance of the retail business, regarding both financials and personnel. In your role as the Retail Manager, you will ensure that TerryWhite Chemmart’s standards and procedures are implemented and maintained.
- **RESPONSIBILTIES AND ACCOUNTABILITIES**
- Personnel Management_
- Development and implementation of staff roster in conjunction with Store Manager.
- Identify team learning needs and develop and implement training plans.
- Coordinate and lead effective team meetings.
- Remain up to date with all TerryWhite Chemmart information, promotions, and activities and communicate to team.
- Supervise, direct and support team members.
- Ensure that team members are following appropriate TerryWhite Chemmart process and procedures at all times (i.e. cash handling)
- Assess, measure and provide feedback on staff performance.
- Customer service_
- All team members are proficient in the operation the point of sale system
- Ensure team member recommendations for over the counter products are within experience and training level.
- Customers are referred to the pharmacist where the customer will benefit from additional information or direction
- Customer orders/inquiries are followed through with the supplier in a timely fashion
- Receive and resolve customer complaints and refer when necessary
- Accept prescriptions for dispensing as per pharmacy procedure when required
- Lead and promote TerryWhite Chemmart programs
- Merchandising_
- Ensure that displays and shelves are clean and neat and presentation standards maintained
- Coordinate stock movement from storage areas, placed on shelves, and any necessary ticketing/signage displayed
- Monitor, order and replenish stock as required in collaboration with the Stock Controller

**DESIRABLE**

**Qualifications**
- Year 10 completion
- Certificate II, III or IV in Community Pharmacy
- Certificate IV in Frontline Management

**Experience**
- Experience in providing a high level of customer service, including problem solving
- Retail Pharmacy industry experience

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35 per week

**Salary**: $42,313.85 - $52,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Fixed shift
- Flexible hours
- Monday to Friday
- Shift work

Ability to commute/relocate:

- Fairfield V, IC 3078: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Point of Sale (POS) software: 3 years (preferred)
- Working towards sales targets and KPIs: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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