National Scheduling Officer

**Scheduling Coordinator - Social & Community Services**

**Location**: Mill Park, VIC

**Industry**: Aged Care and Home Care

**Employment Type**: Full Time

**Salary**: Competitive Rates

**About Us**: At BodeWell Community Care (BWCC), we are dedicated to providing exceptional care and support to individuals in our community. We prioritize building meaningful relationships, respecting individuality, and fostering partnerships with clients, families, and stakeholders. As a Scheduling Coordinator, you'll play a crucial role in ensuring the quality of scheduling to meet client needs, maximize operational efficiency, and enhance the overall customer experience.

**Benefits**
- Remuneration based on experience
- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
- Paid Training and Development days
- Reward & Recognition programs
- Great Supportive Culture

**Key Responsibilities**:

- Schedule services in a client-centered and operationally efficient manner.
- Provide day-to-day support for clients regarding changes to care services and address roster-related queries.
- Liaise with internal and external service providers to manage care changes and update the database system accordingly.
- Collaborate with Care Consultants to provide feedback on client care.
- Report compliments, complaints, hazards, and incidents in a timely manner.
- Identify and maintain relationships with community programs and resources for clients.
- Develop and share up-to-date knowledge and information with the team.
- Manage rosters for external services effectively.
- Analyze staffing hours to anticipate recruitment needs.
- Support team members and contribute to a positive team culture.
- Actively participate in team meetings and program development initiatives.
- Assist in efforts to increase client access to BWCC Home Care services.
- Provide input into marketing material development.
- Identify business development opportunities and respond to inquiries promptly.
- Ensure compliance with organizational values, policies, and procedures.
- Proactively contribute to creating a mentally safe workplace.
- Maintain client confidentiality and privacy.
- Report feedback, complaints, hazards, and incidents according to policies.

**Qualifications**:
**Essential Qualifications**:

- A diploma or degree in business administration, health administration, social work, or a related field.
- Demonstrated experience in managing shift rostering effectively
- Proven experience in scheduling, rostering, or workforce coordination, preferably within the aged care or disability sector.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling or client management software.
- Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders.
- Strong background in customer service, preferably in an office management or administration role.

**Desirable Qualification**
- Familiarity with systems such as Carelink, Procura, or similar client management software.
- Experience with invoicing and financial administrative tasks.
- Proficiency in languages other than English can be advantageous.
- Understanding of the aged care and disability sectors, including regulations and compliance requirements.

**Skills & Attributes**:

- Effective communication and problem-solving skills
- Organizational skills with attention to detail
- Passion for making a difference
- Respectful and team-oriented attitude
- Understanding of diverse client needs

**Ready to Make a Difference?**
- _All applicants must have NDIS clearance and provide evidence of the right to work in Australia_