IT Support Technician

1 week ago

Box Hill, Australia GN Tech Australia Pty Ltd Full time

Job Title: POS System Support Technician

Location: 44 Ellingworth Parade, Box Hill, Victoria 3128

Type: Full-time

We are looking for a skilled and experienced POS System Support Technician to join our team. In this role, you will be responsible for supporting and maintaining our point-of-sale (POS) systems, including hardware, software, and peripherals. You will also provide technical support to our staff and customers, troubleshoot issues, and escalate complex problems to senior technical staff or vendors.

**Responsibilities**:

- Install, configure, and maintain POS hardware and software.
- Troubleshoot and resolve hardware, software, and network issues related to the POS systems.
- Perform routine maintenance and updates on the POS systems.
- Train staff and customers on the proper use and maintenance of the POS systems.
- Document all support activities and maintain accurate inventory records.
- Work closely with vendors to resolve complex issues or escalate as needed.
- Keep up-to-date with the latest trends and technologies in POS systems and related software.

Qualifications:

- Associate's degree or higher in Computer Science, Information Technology, or related field.
- 2+ years of experience in a technical support role, preferably with POS systems.
- Strong knowledge of POS hardware and software, including peripherals such as scanners, printers, and cash drawers.
- Familiarity with networking and security concepts related to POS systems.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to work flexible hours and weekends as needed.

If you're interested in this exciting opportunity, please submit your resume and cover letter today. We look forward to hearing from you

**Job Types**: Part-time, Contract
Contract length: 3 months
Part-time hours: 21 per week

**Salary**: $22.00 - $30.00 per hour

Schedule:

- Shift work

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Box Hill, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

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