Operations Manager

**Join the Leadership Team at TotalFusion Chermside as Our Operations Manager**

Are you a dynamic and results-driven leader with a passion for premium fitness and wellness experiences? TotalFusion Chermside is seeking an Operations Manager to oversee the seamless execution of daily club operations and drive excellence in service, member experience, and team performance.

**Our Premium Health & Wellness Expansion**:
Phase one of our premium health and wellness expansion is officially open, with our wellness rooftop set to open in coming weeks With five premium studios offering over 130 weekly classes, including Yoga, Reformer, Functional, Cycle, and Fusion, plus a state-of-the-art gym floor. You’ll find everything you need to train, move, and feel your best.

Our rooftop wellness space will offer dedicated recovery areas, plunge pools and lounging space, while our family-friendly crèche allows you to focus on your workout with peace of mind.

**About the Role**:
As the Operations Manager, you will play a pivotal role in ensuring TotalFusion Chermside delivers a premium member experience while achieving operational, financial, and service excellence. Reporting to the General Manager, you will lead the club’s operational strategy, oversee compliance, and support the success of department heads and frontline teams.

**Key Responsibilities**:

- Oversee club operations, including administration, facilities, cleaning, and compliance.
- Develop and implement initiatives to enhance member experience and satisfaction.
- Ensure timely resolution of member feedback and maintain high service standards.
- Collaborate with Head of Departments (HODs) to optimise team performance and KPI achievement.
- Lead marketing, events, and promotional activities to drive engagement and community connection.
- Maintain OH&S compliance, ensuring a safe and well-maintained facility for staff and members.
- Support the recruitment, onboarding, and training of team members to foster professional growth.
- Facilitate team meetings, performance reviews, and ongoing staff development programs.

**Who We’re Looking For**:

- A highly motivated and results-oriented leader with strong business acumen.
- Previous experience in operations management, preferably in fitness, wellness, or hospitality industries.
- A passion for health and wellness, with the ability to inspire and lead a team.
- Strong communication, problem-solving, and organisational skills.
- A proactive and hands-on approach to driving success and continuous improvement.

**Why Join TotalFusion?**
- **OTE**:$100k+ through generous base salary / superannuation and commission structure.
- **Career Growth Opportunities**: Be part of our rapidly expanding premium fitness and wellness brand, with pathways for leadership development and progression.
- **State-of-the-Art Facilities**: Oversee a multi-level facility featuring five premium studios, a cutting-edge gym floor, a wellness rooftop with dedicated recovery spaces, and family-friendly amenities.
- **Supportive Team Culture**: Work alongside a high-performing leadership team committed to innovation and service excellence.

Part of Our Team:

- Team Discounts: Enjoy attractive discounts across the TotalFusion Australia brand & locations, including retail, & Refuel food & beverage.
- Friends & Family: Extend your complimentary TotalFusion membership to a friend or family member in celebration of your 12-month tenure milestone.
- Convenience: Access to onsite parking.

**Ready to Elevate Your Career?** If you thrive in a fast-paced, people-focused environment and are ready to make an impact at TotalFusion Chermside, we’d love to hear from you.