Customer Service

4 days ago

Lidcombe, Australia Leader Computers - NSW Branch Full time

**Hours**: Monday to Friday, 9:00 AM - 5:30 PM

We’re looking for a motivated and reliable team member to join our customer service and front counter team. This is a dual-role position where you’ll be the friendly face greeting our customers in-store, as well as a key part of our customer service operations.

**Key Responsibilities**:
**Front Counter Duties**:

- Greet and serve customers in a friendly and professional manner
- Process customer pickups and hand over their orders
- Assist with processing web orders and ensuring they are ready for dispatch or pickup

**Customer Service Duties**:

- Handle warranty return requests, including assessing and logging returned goods
- Coordinate replacements, credits, and communication with suppliers or internal departments
- Ensure prompt and professional follow-up on all support cases

**What We’re Looking For**:

- Strong communication and people skills
- Experience in customer service, retail, or order processing (preferred but not essential)
- Comfortable working with computers and basic systems
- Ability to stay organised and manage multiple tasks

**Why Join Us?**
- Supportive team environment
- Opportunities to grow with the company
- Fast-paced and varied role - no two days are the same

Pay: From $32.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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