Customer Solutions Consultant

17 hours ago

Melbourne, Australia Red Energy Full time

**Inbound call from existing customers** ABOUT THE ROLE**:
As a Customer Solutions Consultant, your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your main focus will be our customers.

You will be working on a rotating roster, working between the hours of** 8:00am - 8:30pm Monday to Friday, and Saturday between 9:00am - 5:30pm.**

Although you will be working from home full time, you will occasionally need to attend the Richmond based office for a team meeting or upskilling. Here you will see our state of the art, dog friendly office where you can make the most of the massage chairs and free coffee

**ABOUT US**:
Owned by the mighty Snowy Hydro we are 100% Australian owned and operated, and we work hard each day to provide an exceptional customer experience to over 1 million of our customers here in Australia. We have won 11 Canstar Blue Awards in a row for Most Satisfied Customer, now that's an achievement

**WHY JOIN RED?**

**REWARD**: Potential to earn a KPI based bonus every six months, on top of your generous yearly salary Plus a 6 monthly performance and salary review period

**LEARNING**: 3 FULL weeks of training before you even start taking phone calls and ongoing on the job training and development

**LEAVE**: 4 weeks of annual year PLUS the option to purchase an ADDITIONAL 4 weeks of annual year per year. That’s up to 8 weeks per year PLUS an additional paid day off each 6 months to recharge your batteries

**SUPPORT**: Access to our Employee Assist Program which provides free, confidential, short-term personal counseling service to all employees and their families

**DISCOUNTS**: Discounted electricity and gas for all of our Red Energy employees Get recognised for your hard work and be rewarded with vouchers and products through our employee nomination program

**WORK LIFE BALANCE**: Feel secure in a permanent ongoing FULL TIME role, while working from the comfort of your own home.

Job Reference: RED00100768

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