Superannuation Administrator

2 weeks ago

Wollongong, Australia Mercer Full time

We are seeking a talented individual to join our **Client and Member Services** team at **Mercer**. This role will be based in **Wollongong**. This is a **hybrid** role that has a requirement of working at least three days a week in the office.

You will be responsible for maintaining member, employer, and adviser account details while processing a range of superannuation administration functions for various superannuation schemes administered by Mercer.

**We will count on you to**:

- Process member/employer or adviser transactions across multiple functions either manually, electronically, or through SuperStream.
- Accurately maintain member/employer/adviser account details within Mercer's current operating systems, in accordance with specific scheme legislation, fund rules, and Mercer’s business processes.
- Conduct thorough investigations to resolve exceptions and gather information to assist with the management of escalations, incidents, and complaints in a timely manner.
- Initiate and act as a point of contact with both internal and external stakeholders to verify/confirm data provided and follow-up information as required.
- Cooperate and communicate across teams to improve outcomes for internal/external stakeholders.
- Maintain records systems to ensure the accurate, timely, and safe storage of information.

**What you need to have**:

- Experience working in administration.
- Preferred knowledge and understanding of superannuation.
- Sound problem-solving skills and initiative.
- Excellent communication and customer service skills.
- High attention to detail.

**What makes you stand out**:

- Ability to manage your own workload within a high-volume environment.
- Experience in a similar role within the financial services industry.
- Additional qualifications related to superannuation or financial services.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Mercer**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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