Station Master Level 4 Upper Ferntree Gully

**Location**: Melbourne, VIC, AU

**Company**:metrotrain

Metro is a
**multi-award winning organisation**, and we pride ourselves on our team of
**honest**, high performing professionals who are talented, inclusive and
**safety** focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

**About the Opportunity**

MTM is currently seeking a Level 4 Station Master for our Upper Ferntree Gully Station.

This role would suit someone with a passion to drive employee engagement and lead and support a team. Some of the main responsibilities will include:

- Managing Metro’s Passenger Service operating facilities (stations) within the ideals of Passenger Service delivery and the service obligations of Metro.
- Managing the station resources through strong and effective leadership and management.
- Performing Safeworking and Control Desk functions.
- Deploying staff resources and re-allocating rosters in response to short notice absences
- Providing reports to the Line Manager on all unusual incidents and circumstances occurring at the locations supervised.
- Ensuring complaints are dealt with in accordance with Metro Trains Passenger Experience Policies & Procedures.

**What's in it for You?**
- Metro supports work/life balance and understands that there is more to life than work. We provide opportunities to work from home as agreed with your line manager aligned with achieving required business outcomes and MTM Flexible Work policy
- All Metro employees receive a free** **Myki Pass that allows **free Public Transport **in Victoria
- Have a significant impact on improving current processes and initiatives
- Work with a supportive, down to earth team of individuals from varying backgrounds and experiences
- Access to a wide range of Corporate discounts

**About You**

To be considered for this role, you need to demonstrate a range of experience by responding to the following Key Selection Criteria
**(KSC)**:

- Experience in coaching and leading teams
- Demonstrated ability to build strong relationships with leaders, peers, team members and passengers / customers
- Demonstrated safety focus and a willingness to promote a safe working culture

**About Us**

Our aim is to promote work/life balance, allow members to bring their unique selves to work and be truly focused on a common goal which is to provide a world-class railway service. Furthermore, you will work in a highly supportive team environment that empowers you to make decisions, values your ideas and contributions, and encourages career development.

At Metro we believe that inclusion is the achievement of a work environment, in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to our success. We place a significant focus on increasing women in our workforce and have made substantial efforts to increase the number of women in train driving, engineering and senior leadership roles. We also have our commitment to social inclusion employment for people from under-represented groups and those facing barriers to employment.
- This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you