D365 Ce Support Consultant

As a Dynamics 365 CE Support Consultant, you will be in charge of your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready with relevant support process and customer introductions to step into the exciting world of business consultancy supported by the newest Microsoft solutions.

**You will...**
- Provide end-to-end support for Dynamics 365 CE Apps, including configuration, testing, deployment, and ongoing maintenance and support.
- Provide prompt and professional 1st and 2nd Level Support to the HSO Customers base according to SLA And Support Contracts
- Responsible to log incident calls using the HSO Call Logging system
- Ensure all support calls are effectively managed with minimum disruption to the client
- Support issues are responded to and resolved to plan and/or within agreed timescales.
- ‘Own’ and take responsibility for the Service Delivery to a number of ‘key accounts’
- Provide regular feedback to customers regarding the progress of support call status
- Test own allocated D365 CE developments/fixes before delivering to customers
- Work as part of a team
- Engage in cross team knowledge transfer to ensure best use of staff resources

**Requirements**:
**You are...**:

- You are ambitious and eager to learn
- You are fluent in English, both spoken and written
- You have good communication skills and you are creative in solving problems
- You have strong analytical skills and you are proactive
- You are customer-oriented, not afraid of taking responsibility and able to work independently
- You are a team player who can easily fit into an international vibrant team of colleagues from different cultures and locations
- You are willing to take an extra challenge to work and travel around Australia and New Zealand, when needed.

**You have...**:
Years of relevant support and consultancy employment, an University degree preferably Management, Computer Science, Information Science or a comparable education; You have affinity with technology and you possess strong analytical skills, we are interested in you
- University degree preferably in Computer Science, Information Science or a comparable education;
- At least 3 years to 6 years of CE consulting experience - Microsoft Dynamics 365 CE or earlier versions of Dynamics CRM preferably
- Experience of at supporting atleast 2 years of an end-to-end CE implementation
- Exposure to AEC or Legal industries, preferable
- Excellent presentation and communication skills

**This function does (not) suit you**:

- You are looking for a job where you can grow as quickly as you want.
- You believe in “excelling on the job” and you are not afraid of jumping in at the deep end.
- You like to contribute to “the bigger picture”, actively engaging with your colleagues and the company to become a valued member of the winning team.

X You prefer a static 9 to 5 job, preferably with no contact with the customer.

**Benefits**

Benefits & about HSO

Why should you choose for HSO ANZ?

**Leading Microsoft Partner**:
You work with Microsoft’s Azure cloud platform, Dynamics 365 and our unique, industry-specific solutions to develop the best strategy for a digital transformation and design, implement and manage innovative cloud solutions of our customers. Together with experienced colleagues at HSO ANZ you are a point of contact for companies that understand the big picture and oversees issues of cross-border implementations. You follow the HSO Excellerate methodology to execute projects in a predictable manner, delivering high-quality results in a most efficient way.

**Development and growth**:
You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions.

**A good reward**:
You receive an excellent salary and good benefits, laptop and mobile phone.

**Freedom and responsibility**:
You get a lot of freedom and flexibility to organize your workdays, but especially to shape your own career.