
I.t Helpdesk Traineeship
2 weeks ago
**I.T. Helpdesk Traineeship**
Our Client is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.
With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk trainee to join our growing team or support professionals.
**Key Responsibilities (include but not limited to)**:
- Daily technical & troubleshooting support services via Helpdesk ticketing system
- Management of servers, desktops, laptops & mobile devices
- Management of services, software, anti-virus, back-ups and peripheral equipment
- Understanding & updating network topology diagrams & documentation
- Hardware & software fault diagnosis, repairs, upgrades
- Daily communication on issues & resolutions to clients
- Monitoring Helpdesk ticket queues and priority levels
**Key Knowledge (include but not limited to)**:
- Understanding of outsourced & MSP style support systems
- Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures
- Experience with Microsoft Server Operating Systems
- Experience with Microsoft Desktop Operating Systems
- Experience with Microsoft Office 365 & Cloud-based deployments
- Experience with Microsoft Office Application Software
- Experience with Remote Desktop, Virtualisations & Hyper-V environments
**Essential**
- The ability to work under pressure, autonomously & in a team environment
- Be professional, reliable, punctual, organised & well presented
- Must have excellent verbal & written communication skills (fluent in English)
- Must demonstrated exceptional customer service skills
- Industry qualifications (TAFE minimum)
- Be Part of a on call roster system
- Must have a current Australian Driver’s License & own method of transportation
- Must be at least an Australian Permanent Resident
**Package**:
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Wollongong, NSW 2500: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (Year 12) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
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