I.t Helpdesk Traineeship

1 week ago

Wollongong, Australia Unitech Solutions Full time

**I.T. Helpdesk Traineeship**

Our Client is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.

With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk trainee to join our growing team or support professionals.

**Key Responsibilities (include but not limited to)**:

- Daily technical & troubleshooting support services via Helpdesk ticketing system
- Management of servers, desktops, laptops & mobile devices
- Management of services, software, anti-virus, back-ups and peripheral equipment
- Understanding & updating network topology diagrams & documentation
- Hardware & software fault diagnosis, repairs, upgrades
- Daily communication on issues & resolutions to clients
- Monitoring Helpdesk ticket queues and priority levels

**Key Knowledge (include but not limited to)**:

- Understanding of outsourced & MSP style support systems
- Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures
- Experience with Microsoft Server Operating Systems
- Experience with Microsoft Desktop Operating Systems
- Experience with Microsoft Office 365 & Cloud-based deployments
- Experience with Microsoft Office Application Software
- Experience with Remote Desktop, Virtualisations & Hyper-V environments

**Essential**
- The ability to work under pressure, autonomously & in a team environment
- Be professional, reliable, punctual, organised & well presented
- Must have excellent verbal & written communication skills (fluent in English)
- Must demonstrated exceptional customer service skills
- Industry qualifications (TAFE minimum)
- Be Part of a on call roster system
- Must have a current Australian Driver’s License & own method of transportation
- Must be at least an Australian Permanent Resident

**Package**:
Schedule:

- 8 hour shift

Ability to commute/relocate:

- Wollongong, NSW 2500: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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