Associate Product Manager

**The Role**

An Associate Product Manager responsible for the execution of the product roadmap, with a deep technical understanding and how it translates to representing user needs.

Reporting to our Head of Product to join our Product team working across the entire product life cycle from ideation to go-to-market efforts. You will have operated in a hyper growth startup with experience building SaaS products from 0-1. You will also have a deep understanding of the key challenges engineers face and a firm grasp on design principles in prioritising key features and capabilities. Your superpower is how to bridge the gap between technical specifics and business needs effortlessly and turn high-level designs into real-world solutions.

You thrive in challenging situations, and you appreciate the dynamics of a flexible, flat-structured work environment. You are quick to grasp the nuances and complexities of developing an AI product healthcare in both Australia and internationally.

We know that brilliant people can come from unlikely places; if you have a proven track record of shipping spectacular technically challenging products and features, regardless of industry, we want to meet you.

**What you'll do**:

- Define product requirements and collaborate with a cross-functional team to execute product launches.
- Own a key area of Heid’s business and leverage user research, market insights, and data to build a forward looking strategy and roadmap.
- Maintain a customer-centric focus by conducting user research, upholding product excellence, and analyzing user feedback and metrics to guide product innovation.
- Oversee product launches, monitor performance, and iterate on features and product experience based on usage and market metrics.
- Set success metrics for launches and analyze results throughout various stages to guide product development decisions.
- Support the sales frontline by providing a workspace for their day-to-day tasks, from lead views to reporting to calendar management; sunset single point solutions including Zapier, Intercom lead flows
- Support the success frontline with a complete picture of account health, with associated automated task creation when accounts are due for reviews or need intervention
- Partner with billing to systematise discounting and promotions into a structured deal desk process for sales frontline in CRM with tolerances, automation and exception management
- Maintain and improve lead flows and sales funnels - product, marketing, integration partner
- Build and maintain information pipelines and integrations - enrichment, product analytics, billing information, support interactions - into CRM to provide a complete picture of the customer and user
- Provide an accurate and real-time view of sales performance at an individual, regional, vertical level with reporting and dashboards
- Own the sales and revenue technology stack, from user administration to rolling out new features to users with associated change management

**What we'll look for**:

- Strategic, first principles builder - able to make product decisions through leveraging qualitative and quantitative inputs. Is able to make decisions and guide the team on ambiguous new areas.
- Ability to set a product strategy and vision and get alignment and support for it
- You love getting into the nitty gritty details of complex projects and don’t let anything fall through the cracks and deliver high-quality results in a fast-paced environment.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Ability to drive cross-functional alignment - strong communicator who is able to work and drive alignment across all levels and teams.
- Humble and scrappy. Enjoys digging into the data and details and being a player coach when needed.
- Self-starting mindset with high degree of autonomy and ownership in task execution.
- Passion to build in healthcare and leave a legacy for all the patients that Heidi graces but previous experience in healthcare is not essential.

**What do we believe in?**
- We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
- You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

- We will stop at nothing to improve patient care across the world.
- We design user experiences for joy and ship them fast.
- We make decisions in a flat hierarchy that prioritizes the truth over rank.
- We provide the resources for people to succeed and give them the freedom to do it.

**Why you will flourish with us?**
- Flexible hybrid working environment, with 3 days in the office.
- Additional paid day off for your birthday and wellness days
- Special corporate rates at Anytime Fitness in Melbourne
- A generous personal development budget of $500 per annum
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