Personal Care Worker Team Leader- Community

Bolton Clarke has been selected as an Employer of Choice in 2023 and 2024
- Work-Life balance - No night duty
- $15,900 Salary packaging + $2,650 meal and entertainment allowance

**Do you have Leadership qualities and are looking to move ahead in your career? Look no further, we have the role for you**

We are currently searching for an experienced Personal Care Worker Team Leader to help guide our field team day to day to ensure our client’s needs are met within the required timeframes and parameters.

Reporting into our Local Area Manager, you’ll work closely with our management team and other stakeholders to ensure the team work in a flexible and collaborative manner to deliver positive client outcomes.

**Benefits you will receive**:

- Full time or part time working arrangement available
- $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Private Health Insurance discounts, corporate health & fitness program and access to our total wellbeing program.
- Career progression and development opportunities
- Opportunity to give back by supporting the health and wellbeing of our clients.
- Uniforms provided - no need to choose your outfit every day.
- Reimbursement of $0.88per/km you travel when using your own vehicle.
- An inclusive and supportive work environment where people are valued and encouraged to grow and develop.
- Work in a trusted and values-based organization focus used on teamwork and customer satisfaction through innovation and growth.

**‘A week in the life’**
- Provide line supervision and support for a team of Personal Care Workers (PCW) ensuring they provide services at best practice standard and aligned to Bolton Clarke’s values and Code of Conduct
- Work closely with the Operations Manager and other key stakeholders to plan for future workforce forecasts.
- Actively monitor caseloads, new referrals, and allocations
- Undertake administrative responsibilities associated with the role, including those associated with quality improvement and monitoring.
- Work closely with the rostering/scheduling team to ensure that services to clients are not compromised and achieve optimum utilisation.
- Recruit, select, induct, and develop staff as well as actively supporting their safety, health and wellbeing and that of our clients.
- Ensure all participant plans meet compliance and reporting requirements.
- Work closely with the Operations Manager in reviewing and developing systems and processes.
- Ensure all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems
Supervise and support service coordination staff, including competency assessment and identification of training needs.
- Provide relevant and timely feedback to the Operations Manager and other relevant key stakeholders relating to client issues, external provider issues or any other issues which may impact on the program or client care.

**Qualifications and Experience**
- Certificate IV Community Services, Certificate IV in Leadership/Management or equivalent with experience in a similar role.
- Excellent staff leadership and supervision capabilities
- Problem solving and decision-making skills with the ability to think on your feet.
- Highly developed assessment skills and the ability to creatively problem solve care situations.
- Excellent communication and interpersonal skills with a caring disposition
- Proven ability to contribute to and, work as part of a dynamic team in addition to operating independently.
- Demonstrated skills in networking, liaison and the development and maintenance of strong links with relevant service providers.
- Excellent organisational and time management skills and ability to work within limited timeframes.
- Well-developed written, oral communication and interpersonal skills, including the ability to lead discussions, problem solve, mediate, and resolve conflicts.