Home Care Packages Case Manager

2 weeks ago

Dandenong, Australia Monash Health Full time

Job Requisition ID: 5705
- Legal Entity: Monash Health
- Location: Dandenong, VIC, AU, 3175
- Employment Type: Full Time Fixed Term (Parental Leave)
- Posting Date: 10 Sept 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**About the Role**

Monash Health Aged Care Services is seeking a passionate and experienced **Case Manager** to join our **Community Support Options team**. Based within our **Home Care Package (HCP) program**, you will play a key role in supporting older people and their carers across the **Casey, Cardinia, Greater Dandenong, Kingston, and Bayside municipalities**. This is an exciting opportunity to contribute to high-quality, person-centred care in line with the latest aged care reforms.

**Key Responsibilities**
- Deliver a **wellness and reablement-focused model of care**, managing a diverse caseload of HCP clients.
- Conduct **comprehensive client assessments** and develop tailored care plans to enable independence at home.
- Provide holistic support within a structured **case management framework**.
- Work collaboratively with rostering teams, agencies, contractors, and other stakeholders to ensure seamless service delivery.
- Actively contribute to the **ongoing development and improvement** of the Home Care Program, including service planning and review.
- Monitor program outcomes by reporting on **KPIs and budget performance** to Care Managers and Team Leaders.
- Coordinate with multiple service providers to ensure services remain aligned with individual care plans.
- Regularly review client needs, well-being, and progress, recommending adjustments to services as required.
- Manage new inquiries, referrals, and client information via the **My Aged Care Services Portal**.
- Proactively resolve client-related challenges with practical, client-centred solutions.
- Prepare, manage, and monitor **individual client budgets**.
- Support clients through the current transition to the **Support at Home Program**, ensuring continuity of care.

**About You**:

- Relevant tertiary qualifications in **health, social sciences, or a related discipline**.
- Demonstrated experience in **case management**, ideally within aged care.
- Strong knowledge of **aged care reforms** and **consumer-directed care models**.
- Highly developed **computer literacy, communication, and organisational skills**.
- Ability to work both **independently and collaboratively** within a team.
- A commitment to delivering **high-quality, client-centred care** with empathy and professionalism.

For a confidential discussion and to explore the opportunity further,**please call Ross Bracken on 0420 301 329.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close: 24 September 2025

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