Desktop Support

**Job Details**:
**Location**

Canberra

**Salary**

AU$40 - AU$50 per hour

**Job Type**

Full Time

**Ref**

BBBH94565_1665469594

**Contact**

Jordan Wagstaff

**Posted**

about 1 hour ago

Our client is an organisation in the Defence industry that is at the forefront of technology and is one of the leaders in Australia's National Security. They are engaged in the integration and sustainment of advanced technology system's and have products and services across aeronautics, maritime, surveillance and defence domains.

Primary Responsibilities:
Provide technical, operational, and training support to users of company's personal computers either by
telephone or on-site relative to desktop hardware and software packages. Perform hardware
diagnostics and coordinate repairs. Assist in planning and designing personal computer support
systems. Act as liaison for data transfer systems design and implementation. Install and test personal
computers, printers, and other peripherals; configures operating system, shrink-wrap programs, and

Work Requirements
- Provide 1st and 2nd level helpdesk support, for users and computers across the business.
- Support the planning, evaluation, design, development, documentation, installation, implementation,

testing & sustainment of desktop solutions.
- Support the generation, development, & documentation of detailed test plans, procedures, and

other requirements.
- Contribute to conducting testing & documenting results in appropriate systems.
- Assist users on issues found during acceptance testing and ensure resolution is obtained.
- Support end-user incident and problem resolution.
- Assist in ensuring that system documentation and performance levels are maintained.
- Assist in the preparation and maintenance of server and client images.
- Demonstrate quality service and accountability in resolving incidents and service requests,

supporting daily operations and ensuring system stability.
- Gather, summarise, interpret, report, & maintain information regarding technical support activities.
- Develop solutions to assigned problems of limited scope and assist in the implementation of

effective approved solutions.
- Comply with legislation and Company policies, processes and instructions, including those relating

to non-discrimination, environment, safety, duty of care, and the quality management system.
- Display behaviours that reflect the Company values.

Skills & attributes
- Good communication skills including the ability to prepare and present concise oral and written

reports, briefings, updates and other documentation to internal stakeholders
- Ability to build and maintain effective working relationships across all levels
- Attention to detail and the ability to see patterns, trends, or missing pieces
- Ability to investigate issues with a thorough, methodological approach
- Ability to undertake (with appropriate supervision) multiple, concurrent tasks, which have competing

priorities
- Ability to adapt and maintain a flexible approach to changing needs or priorities
- Good learning aptitude with a willingness to constantly update knowledge in a dynamic environment
- Ability to work independently under general supervision as well as contribute in a professional team

environment
- Good initiative, self-motivation, and willingness to accept responsibility
- Professional attitude, with a strong customer focus
- Demonstrated work ethic and ability to follow directionOpportunities:
12 month contract
Great working environment
Genuine work/life flexibility
2 days in office 3 days from home
Office located in CBD
Chance of extension
High profile company

MUST BE AN AUSTRALIAN CITIZEN OR PERMANENT RESIDENT

APPLY NOW

Interviews being conducted next week.