Operations Manager

14 hours ago

Thomastown, Australia Infinite Ability Full time

**About us**

Infinite Ability is a leading provider of disability support services, dedicated to empowering individuals with disabilities to live their best lives. With a focus on person-centred care and a commitment to excellence, we strive to create an inclusive and supportive environment for both our clients and our employees.

**About the role**

We are seeking compassionate and dedicated Operations Manager to join our dynamic team with proven leadership to oversee day-to-day operational management of Infinite Ability ensuring that all services are person-centred and meet the high standard of service delivery.
- **Main Duties and Responsibilities**_**:

- Core objectives include:_
- Monitoring Infinite Ability Day to day operations.
- Establishing and maintaining a healthy and safe work environment.
- Responsible for rostering programs, timesheet approval, monitoring staff performance, and Participant’s Outcome.
- Responsible for obtaining feedback from clients and staff, particularly their views on current service delivery.
- Ensuring culturally appropriate and safe service delivery. Identify staff training needs and arrange appropriate training to make a competent workforce.
- Responsible for Implementation of systems and processes that are efficient, demonstrate agility in responding to client’s choice and comply with risk management principles including WH & S.
- Staff management of team leaders/ line Managers who are responsible for the management of Disability services, including performance management.
- Commitment to continuous improvement principles and adherence to the set quality standards.
- Implementation of a range of Assessments that assure safe and quality support of Participants.
- Maintaining relationships with participants, carers, families, and suppliers

You will also provide ongoing guidance, mentoring, and training to the line managers to ensure that a high standard of support and care for clients is achieved and a supportive, effective, and positive organizational culture has been maintained.

The above list is not exhaustive, and the role may change to meet the overall objectives of the organization.
- Other duties:_
- Responsible for the hiring of frontline staff with the inclusion of client support
- Create and maintain workplace culture which attracts and retain skilled and experienced staff
- **Qualifications**_
- Tertiary Qualification in human services and management experience in a related area
- **Experience**_
- Previous experience in management and leadership roles.
- **Skills & Competencies**_
- Experience in the development and delivery of services for people with Disabilities.
- Well-developed knowledge of NDIS
- Management leadership capacity, including staff supervision and performance management
- Proven ability to think innovatively, affect change and shape positive culture.
- Extensive experience in the provision of person-centred disability services and a high level of knowledge and understanding of the policy, procedures, and standards pertaining to the provision of Disability services
- **Personal Attributes**_
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.
- **Other**_
- NDIS Worker Screening
- Working With Children Check
- Australian’s Driver Licence

**Job Types**: Full-time, Part-time

Pay: From $78,300.40 per year

Expected hours: 38 per week

**Benefits**:

- Professional development assistance

Work Location: In person

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