Sales Support Coordinator

5 days ago

Melbourne, Australia Taylor and Francis Full time

Company Description
**Informa **is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

**Taylor & Francis Group** produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

**Job Description**:
This is a fixed term contract for 6 months.

We have an exciting opportunity for a Sales Support Coordinator to join our eBooks and Online Resources sales team serving Australia and New Zealand. Your role will involve communication of information on our products and services to customers and prospects, attendance at professional meetings and conferences and in-person client visits across the territory. You will be part of the team responsible for the sales and promotion of eBooks and Online resources within the region, reporting to the Online Resources Sales Manager, ANZ (Books) and will assist in achieving local and global sales targets and objectives.

**What you will be doing**:

- Generating reports that assist in sales analysis and account management ( eBook entitlement reports, RADAR reports, Salesforce reports ,MARC Records, Title lists etc.)
- Handling customer service enquiries, orders and troubleshoot customer service problems
- Providing after sales care by sending weekly and monthly license updates, usage, denials and MARC records for key clients and sales agents on an ongoing basis
- Providing administrative support to the ANZ Sales Department

**Qualifications**:
**What we are looking for**:

- Demonstrable experience in customer service and/or administration
- Proficient with Microsoft Office
- Knowledge of CRM software desirable
- Excellent oral and written communication skills, with a high level of accuracy
- Strong numerical skills
- Ability to take initiative and work independently
- Ability to simultaneously manage and prioritize multiple tasks
- Interest in academic publishing

Additional Information
**What we offer in return**:

- 20 days annual leave, pro-rata for the contract term
- 4 volunteering days annually, pro-rata for the contract term
- Day off for your birthday
- Seasonal social and charitable events
- Training and development opportunities

**Additional Information**:

- ** Flexible working** is offered with this role (be that remote, in the office or hybrid), however** frequent** travels within ANZ** and** occasional travels to the wider APAC region** for internal meetings(Covid-19 restrictions allow) may be required
- At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about._

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