Client Executive 1

7 days ago

Canberra, Australia Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- Manages and delivers client programs which may involve multiple service streams.
- Manages orders, revenue and gross margin for the total lifetime of the contract
- Defines the governance and reporting structure for the account team and the client.
- Collaborates with the delivery team to effectively map professional relationships and accountabilities
- Establishes clear communication channels with the customer from both a strategic and operational perspective.
- Leads the regular service performance reviews including monthly Project Status Reviews.
- Conducts periodic meetings with clients and delivery teams (e.g., daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings).
- Promotes customer advocacy and owns the escalation and complaint management strategy for the account.
- Works in collaboration with client, Sales, 3rd party suppliers and Commercial management to negotiate and win contract renewals.
- Leads the development of winning sales strategies on complex pursuits
- Works with Sales to identify and qualify new business opportunities and presents compelling business case to pursuit decision board to obtain pre-sales resources.
- Leads the pursuit team and facilitates the resources needed to effectively close and deliver sales opportunities.
- Develops and maintains a pipeline of new opportunities while closing existing opportunities.
- Account Size Australia and New Zealand - 15M+ Emerging Asia Pacific - 5M+

LI-AL1

**You will be successful in this role if you have**:
**You will be successful in this role if you have**:

- Requires a bachelor's degree, or equivalent experience.
- A depth of experience previously working as a Client Executive/Account Manager and also has knowledge in delivery within the Information Technology Outsourcing market.
- Proven track record in growth of account, knowledge and experience in consultative/solution selling methodology, IT outsourcing technical expertise and a thorough knowledge of the marketplace, competition, industry segment and suppliers in order to leverage the Unisys value proposition.
- Possesses C-level contacts and relationships.
- Understands business drivers within the industry and emerging marketplace trends
- Requires ESC/NV1 security clearance

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