Food & Beverage Attendant Novotel Cabramatta

3 days ago

Canley Vale, Australia DK BLACK PTY LTD Full time

**Responsibilities**:

- **Guest Seating**: Greet guests upon arrival, confirm reservations, and escort them to their assigned tables. Ensure each guest is comfortable and has menus and water promptly.
- **Menu Knowledge**: Have an extensive knowledge of the menu, including ingredients, preparation methods, and wine pairings. Offer informed recommendations and answer any questions about the menu.
- **Order Taking**: Accurately take and relay food and beverage orders to the kitchen and bar. Ensure special requests and dietary restrictions are communicated clearly.
- **Service Delivery**: Serve food and beverages promptly and efficiently, ensuring proper presentation and adherence to service standards. Monitor guests' needs and provide attentive service throughout their dining experience.
- **Table Maintenance**: Maintain clean and organized tables, removing used dishes, silverware, and glassware. Reset tables for new guests quickly and efficiently.
- **Customer Interaction**: Engage with guests, ensuring their satisfaction with each course and addressing any concerns or special requests. Create a welcoming and memorable dining experience.
- **Payment Processing**: Present the bill to guests, process payments accurately, and handle cash or card transactions. Ensure the correct amount is charged and provide change or receipts as needed.
- **Team Collaboration**: Work closely with kitchen staff, bartenders, and other waiters to ensure a seamless and coordinated service. Communicate effectively to address any issues or special requests from guests.
- **Upselling**: Promote specials, seasonal dishes, and beverages to enhance guests' dining experiences and increase sales.
- **Health and Safety Compliance**: Adhere to all health and safety regulations, including proper handling of food and beverages, sanitation practices, and workplace safety protocols.

**Requirements**:

- **Experience**: Previous experience as a waiter, preferably in a fine dining or high-end restaurant setting.
- **Skills**: Excellent customer service, communication, and interpersonal skills. Strong attention to detail, ability to work under pressure, and a positive attitude.
- **VALID RSA CERTIFICATE**

**Job Type**: Casual

Pay: $32.00 - $55.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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