Injury Reporting Centre Coordinator

Join a reputable company that supports your health, wellbeing & personal growth
- Make a real difference in the return to work experience for injured workers
- Join a leading provider of Injury Management & Rehabilitation Services

**The Role**
In your new role, you will be responsible for delivering and maintaining injury triage services for clients, ensuring their needs are exceeded. The Injury Reporting Centre receives notification of injuries and illness from our client organisations, and you will be responsible for the assessment of these reports + establishing processes to ensure exceptional customer service is achieved. To do this, you will utilise your background in Allied Health to assess reports and make recommendations to our clients.

**What Will My Day Be?**
- Conduct initial telephone screens with injured parties when required
- Develop Return to Work plans where required
- Liaise with treating medical practitioners
- Maintain effective and efficient communication with RRP client organisations
- Update and maintain databases
- Design and document business processes
- Handle customer disappointments and complaints
- Complete Corrective Action Reporting where required
- Prepare regular client reports
- Provide and enact specialist Allied Health advice to stakeholders
- Develop collaborative and influential relationships with key stakeholders
- Allied Health Qualification; Registered Nurse, Occupational Therapy or Exercise Physiology
- Registration with relevant professional body (NSW registration /AHPRA/ ESSA)
- Excellent time management skills and the ability to meet deadlines
- Advanced verbal communication skills
- Advanced computer literacy
- Driver’s License (access to a pool car is available)
- Desirable_
- Experience and familiarity with applicable state and federal legislation
- Return to Work Coordinator Training

**What's In It For You?**
- Mentoring and Support
- Ongoing support with CPD Registration
- High-profile client base of major private & public organisations (insurers and national employers)
- Work Life balance
- Flexible working arrangements
- Your own mobile phone + laptop + access to pool car
- Professional development reviewed quarterly
- Staff recognition program
- Regular Friday fun - outings, escape rooms
- A genuinely supportive culture
- Inclusion in multidisciplinary teams - learn from different allied health disciplines

**Who are Recovery Partners?**
We are an Australian-owned service provider with a genuine desire to enable people to prosper. We do great work with great people, and are committed to making the work environment supportive, safe, and fun.

Submit a current copy of your resume through this ad, OR contact one of the following:
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**Talent Acquisition Officer: Taylah Blackman on 0414 976 367**
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- Recovery Partners acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. We strongly encourage first nations people to apply._
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- Recovery Partners are an equal opportunity employer committed to providing a working environment that embraces and values all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law._