Network Technician

Business Unit:
Cubic Defense

Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:
Provides support to IT network infrastructure, direct customer support, and new product development. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

- Installs new IT infrastructure hardware, systems, and software
- Installs, configures, and maintains all network services, equipment, and devices
- Manage and progress incidents to completion in accordance with SLAs. Escalate to management when SLAs are likely to be breached
- Maintains detailed network documents, including physical and logical network diagrams, routing details, IP address assignments, and network change logs
- Contributes to published documents such as design specifications, system administration guides, product guides, and reference designs
- Develops network design, implementation, naming, and operations standards
- Analyzes LAN-WAN performance. Troubleshoots network problems and outages
- Leads evaluations of new hardware and software
- Plans, documents, and implements network component changes as part of new network deployments or hardware/technology refreshes
- Consults on difficult or complex support cases with vendors or service providers as necessary. Provides resolution notes, root cause analysis, and recommendations for avoiding problems in the future
- Keeps current with network technologies and management methods
- Participates in large cross-functional projects under the direction of a project management team
- Establish strong working relationships with the business, operations and other technology team members
- Establish and maintain strong working relationships with business planning managers and aligns network strategies and solutions to business objectives
- Participates in ITIL-based service management processes such as incident, change, and configuration management.
- Professionally interacts with customers during network implementations, acceptance tests, proposals, and troubleshooting
- Trains network team members and interested parties on new implementations, tools, and technologies through on the job interaction or by holding focused training sessions

General Duties and Responsibilities:

- Comply with Cubic’s Quality Management System
- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
- Comply with security in accordance with established policies and procedures of the organisations
- Comply with Cubic Human Resources Procedures
- Other duties as requested

Minimum Job Requirements:
Qualifications

Essential:

- Degree qualified in information technology or related discipline, or equivalent qualification and/or experience

Desirable:

- CCNP or CCNA Certification or equivalent

Skills/Experience/Knowledge

Essential:

- 2+ years of experience in a Network Engineering or similar role
- CCNP Level Skills managing Cisco network environments
- Confident Routing & Switching experience
- Firewall experience, preferably in Cisco and Fortigate environment
- ITIL Experience

Desirable:

- Windows or Unix system administration skills
- Experience with Load balancers
- Experience in a security-hardened network environment
- AAA implementation, including integration with multi-factor authentication sources
- Network QoS classification and prioritization for voice and other real time services
- WAN circuit implementation and management
- Cisco UCS experience
- Ex-serving Defence member with a background or passion in Information Technology.

Personal Qualities
- Ability to work as a team or independently to achieve solid outcomes
- Ability to work on own initiative and under pressure.
- This role will require flexibility on working hours and location, including weekend and out of hours
- Possess great verbal and written communication skills
- Disciplined approach to change management and system documentation
- Good project management and time management skills
- Follow through issues to a resolution no matter how hard it gets
- Excellent stakeh