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Contact Centre Agent

3 weeks ago

Dandenong, Australia atWork Australia Full time

Company Description

atWork Australia is a National Employment Services provider, we proudly deliver DES, Workforce Australia and ParentsNext services across Australia, placing thousands of Australians into meaningful, sustainable employment while at the same time helping employers with their recruitment needs.

An exciting opportunity has become available to join our Client Solution Team.
- Full-time and part time may also be considered.
- Great team - busy and professional
- This position would best suit someone with an **employment services **background looking for a change or anyone who has previously worked in a **contact centre** environment looking to enter the industry.
- This is a role based in the office initially and my change to Hybrid role in the future

**Job Description**:
You will undertake a variety of remote servicing, quality assessments and remote appointments with every client you work with and;
As the Contact Centre Agent, you will be the first point of call for our clients and will be the connection to our customer service delivery model. Key duties of the role will include:

- Answering all calls and assisting clients where possible to minimise phone traffic to sites;
- Encourage and motivate clients through appropriate activities to find their own employment;
- Contact clients from various caseloads to see whether they have found employment and provide assistance as required, and;
- Undertake a range of centralised administrative activities that may require outbound calls / messages to clients and engagement with local team members;
- Providing advocacy and information about atWork Australia's services - connecting both clients and the wider community.

**_ Experience the Contact Centre Officer Role _**_here_**

We are looking for someone who has excellent customer service skills and is able to provide a friendly and engaging experience during all phone calls.

**Key attributes we are looking for include**:

- Ability to communicate, connect and build rapport with clients;
- Ability to provide helpful solutions with a friendly demeanour;
- Customer focused ensuring all clients are engaged and we exceed expectations;
- Ability to manage difficult clients and problem solve;
- Highly motivated and driven to achieve customer service requirements and targets;
- Genuine passion and eagerness to assist people to have a better life through employment.

**Qualifications**:

- Sound telecommunication skills;
- Demonstrated ability to work in an outcome-based environment toward high performance results;
- Exceptional organisation and time management abilities to manage competing priorities;
- Experience keying and sourcing data into and from databases;
- Cultural Competency Skills
- Ability to obtain a satisfactory Police Clearance.

Additional Information

atWork Australia not only provides a rewarding and challenging career, we also offer:

- Ongoing Career Development and National Opportunities;
- Participate in our Incentive and Rewards Program;
- Discounted Health insurance and Wellness Support;
- Roadside assistance; and
- Warm and supportive working culture that supports your health and wellbeing

**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.