Team Leader

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Role
The 99 Steps Team Leader will support the Manager to lead and manage the delivery and growth of the 99 Steps Program. Providing mentorship, guidance and supervision to program staff, this position will focus on the operational aspects of service delivery to ensure that all clients are supported emotionally and practically to achieve enhanced safety and wellbeing.
This role combines operational and supervisory functions, guiding team members to operate from a evidence-based practice approach with the domestic and family violence sector. The position ensures quality service delivery focused on enhancing client safety and wellbeing, with expertise in supporting culturally and linguistically diverse communities.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Tertiary qualification in social sciences or humanities discipline, and/or demonstrated ability in a similar program role.
- Demonstrated understanding of the issues faced by users of the Domestic Violence services and proven ability to collaborate with partner organisations to ensure optimal outcomes for service users.
- Strong knowledge and understanding of the multicultural sector including relevant government policies and programs.
- Highly developed interpersonal and communication skills including the ability to deal constructively with complex and sometimes conflicting situations.
- Excellent leadership and people management skills including the ability to effectively coach, mentor and motivate 99 Steps program staff
- Highly developed advocacy skills to represent SSI in a professional and positive manner to other external bodies

About SSI
SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
To Apply
Applications close 31st January 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.