Receptionist/administrative Assistant

The Glengowrie Medical Complex (GMC) is a GP owned purpose-built facility in Glengowrie, housing a wide range of tenant providers including doctors, allied health and dentists.

**About the Role**:
We are seeking an experienced receptionist to join our patient services team. This role is central to supporting both patients and tenant providers and requires someone who thrives in a busy, professional environment while delivering an exceptional standard of service.

**Key Responsibilities**:

- Manage confidential patient information with discretion
- Answer phone calls, triage inquiries, and schedule appointments
- Handle TYRO & EFTPOS transactions accurately using computer-based systems
- Collaborate effectively with team members to ensure smooth operations

**Selection Criteria**:

- Previous experience in a comparable healthcare administration role is essential
- Ability to develop and maintain positive relationships with patients, providers, and team members
- Proficiency with Best Practice & HotDoc software (or similar)
- Strong customer service, communication, and data entry skills
- Proven organisational ability with excellent time management and problem-solving skills
- Understanding of the Privacy Act in healthcare and commitment to maintaining confidentiality
- Knowledge of Medicare item numbers and private billing processes
- Experience working across multi-disciplinary healthcare teams

**Benefits**:

- Join a progressive and supportive team with a strong community reputation
- Be part of a collaborative team that values professionalism and patient care
- Competitive remuneration, based on experience and skills
- Ongoing opportunities for professional growth and development

**Culture and Environment**:
The GMC fosters a positive workplace culture, emphasizing close team networks and a supportive environment. We are an Equal Opportunity Employer committed to diversity and inclusivity.

**Application Process**:
**Job Types**: Full-time, Part-time

Pay: $30.00 - $35.00 per hour

Application Question(s):

- Have you used Best Practice Software?

**Experience**:

- Reception : 1 year (required)

Licence/Certification:

- Working with Children Check (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/09/2025