Guest Service Agent

2 weeks ago

Southbank, Australia Mercure Melbourne Southbank Full time

Be part of the excitement of Accor family, with limitless career opportunities and incredible benefits.

We are seeking energetic and enthusiastic Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?
- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Answer all telephone calls in a professional manner according to brand standard
- Reconcile cashier floats at the completion of each shift.
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Your Skills and experience include:

- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

What’s in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed

Who We Are:
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Please note, you will require full working rights in Australia to be eligible for this position.

**Job Type**: Part-time

**Salary**: $23.00 - $23.52 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Shift work

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (required)

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