Helpline Consultant

1 week ago

Melbourne, Australia Mercer Full time

**Brighter futures start here**

As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.
- 2 weeks paid training commencing 17th October
- Permanent, full-time role (37.5 hours per week)
- Rotating roster - Monday to Friday between 7am-8pm. NO WEEKENDS
- Hybrid working model - 1-2 days per week in the office & convenient Dockland’s location
- Launch your Superannuation Career - Launch your career in a growing industry
- minimum $62,426 Package plus RG146 qualification in Superannuation

**What is in it for you?**
- ** Two weeks’ comprehensive training**:Bring your passion for providing exceptional customer service to a diverse, quality focused organisation and we will train you in the rest
- ** Learn and grow with us**:We cover the cost of obtaining your RG146 qualification, continuing professional development (CPD) as well as dedicated learning days and internal courses.
- ** Be healthy**:Annual health and wellbeing allowance of $200 and complimentary access to AIA Vitality.
- ** Take a break**:Buy ‘Lifestyle Leave’ for longer holidays and extra ‘thank you’ days are on us
- ** Bring your whole self to work**: inclusive environment with exposure to our ‘business resource groups’ and supporting you with gender affirmation leave. In fact, 84% of our colleagues say they feel they can be themselves working in the helpline.

**What you’ll bring**:

- Customer focused mindset
- Strong conversational skills, including active listening, empathy, respect, and humour
- Problem solving skills
- The ability to work both autonomously and as part of a team
- Excellent written and professional verbal communication skills
- Self-motivated and an aptitude to learn and develop - we will provide the tools and support to set you up for success

**What will make you stand out**:

- Experience in superannuation, financial services and/or a fast-paced contact centre will be highly regarded

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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