Assistant Venue Manager

2 days ago

Surfers Paradise, Australia IHG Full time

**About us**
Reliably Different - Welcome to voco, IHG’s upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our Food and Beverage Supervisor will support our Restaurant & Bars Manager in leading from the front line of operations for our multiple outlets and banquets department. The right person (it could be you) is committed to embrace, embody and impart the voco guest service standards that are unique and bring the reliably different brand to life.
**Your day to day**
You will supervise Food & Beverage attendants and Team Leaders, ensuring that they maintain Hotel standards and abide by the company standards across the casual dining, A la Carte dining, banquets and buffet breakfast experiences on offer with our venues. You will be ensuring the smooth conduct of the shift through customer focused service delivery and effective staff supervision. Your duties will be carried out in an efficient and professional manner in order to achieve the highest possible guest and staff satisfaction and meet financial targets. You will be striving for constant improvements and taking responsibility for achieving business results and persevere despite obstacles by maintain current training procedures and operating standards whilst excelling in conducting on-the-job training and orientation of new staff. You will be creating a positive hotel image amidst building and maintaining positive relationships with all internal customers and guests, and anticipating and addressing their needs in order to exceed their expectations.
**What we need from you**
You will be able to revel in your previous experience in the hospitality industry, in particular Team Leader or Supervisory experience in your most recent roles. You can demonstrate an effortless ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. You will hold a Responsible Service of Alcohol. A Responsible Conduct of Gambling certificate will also be desirable.
**What we offer**
Job Reference: EMEAA34796

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