Venue Manager

Are you passionate about promoting high quality aquatic programs and water safety initiatives to the community?
- Do you possess the skills and ability to lead a high performing passionate team?
- Are you passionate about the community’s wellbeing through health, fitness, recovery and participation?
- Do you love dealing with people and thrive on delivering unbeatable customer service?
- This is a rare opportunity to be part of a flagship Aquatic and Leisure facility on the Mornington Peninsula.

**About the Site**

The **Mornington Peninsula Shire Council** awarded **Belgravia Leisure** as the management company of their Aquatic & Recreation facility located in Rosebud.

The aquatic and recreation centre includes a number of facilities that will benefit many of the local community including 50m indoor pool, warm water program pool, three multi-purpose rooms for health and fitness classes, gym, wellness centre, café, family change rooms, all with a high level of regard to disability access. Thus, ensuring that Belgravia Leisure continues its purpose and mission of “**connecting community to leisure**” and in turn providing every member of the community the opportunity to take advantage of this incredible facility.

**About the Role**

Reporting directly to the Area Manager, the **Venue Manager** for **Yawa Aquatic Centre** will be fully accountable for the Centre’s operational, financial and program deliverables while delivering and driving exceptional customer service.

The Venue Manager will develop and execute plans through engagement with the leadership team, key stakeholders and Mornington Peninsula Council. With an experience in sales, financial and risk management, the Venue Manager will continue to drive the overall success of the centre.

Focus on helping deliver centre-wide results and lead by example. Opportunity to develop a range of skills and capabilities across all centre functions including customer experience, promoting our products, learn to swim programs, health and safety, governance and compliance.

**Key Accountabilities**
- Ensure the venue meets all service, financial and other outcomes expected by customers and stakeholders
- Ensure the safety and wellbeing of visitors and team members through effective planning and oversight of polices, processes and procedures
- Coach and develop your teams to deliver on KPIs through engagement, performance planning and individual development plans
- Achievement of budgeted net profit targets
- Maintain a high value relationship with the contract partner and key community stakeholders
- Implement a high value customer service proposition that addresses the needs of the client base
- Recruitment of energetic and passionate team members as required to compliment the team and the vision for the venue
- Train team members to ensure that knowledge and capability are at the required levels to enable staff to carry out their work and achieve their objectives
- Monitor team member career progression paths that lead to transparent and effective succession decisions when required
- Maintain the venue to a high standard
- Deliver great service and quality to customers
- Learn about and adhere to all company policies
- Follow the law and all reasonable company instructions and directives
- Perform other duties as required by the company

**About You**

The successful incumbent will;
- Demonstrate motivation, passion and willingness to undertake actions to actively support access and inclusion to all facilities, programs, services, and employment, for all members of the community
- Strong interpersonal skills
- Fantastic leader and coach
- A champion for change
- A passion for the role, the team, and guests
- Tertiary qualifications in a related field and/or extensive experience in
- Centre/Facility Management or senior management experience in a related industry
- Demonstrative experience leading a dynamic and complex business operation, preferably from within the leisure, fitness, aquatic, retail, hospitality or facility management industries

**Essential qualifications**
- Full time work rights in Australia
- Current First Aid and CPR Certificate
- Pool Lifeguard Certificate
- Obtain a valid Working with Children Check and National Police Check

**About the Company**

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

**If you are a person who is passionate about leisure and want to utilise your skills and experience i