Casual Client Care Representative

Join Perth's leading emergency hospitals where no 2 shifts are the same.
- Join Australias largest employee owned network.
- Join a genuinely supportive team where you will be truly valued.

**About Perth Vet Emergency**

Perth Vet Emergency (PVE) are teams that redefine excellence in emergency veterinary care while fostering a culture of collaboration and growth.
Perth Vet Emergency, with two state-of-the-art ECC locations in Perth—Yokine and Cannington—is renowned as a progressive leader in Emergency and Critical Care (ECC), setting the highest standard for veterinary care in Australia.

Within our busy and dynamic hospitals, you'll find a team that thrives on compassion, professionalism, and a shared dedication to supporting pets and their families during critical moments; our team is composed of skilled and empathetic client care representatives, managers, nurses, and veterinarians, all united by a common purpose.

We take pride in creating a workplace where every team member is genuinely valued and deeply appreciated; our leadership team is committed to fostering inclusivity, promoting team development, and embracing a collaborative approach to both personal and professional growth. Moreover, we are dedicated to supporting and providing meaningful opportunities for career advancement, ensuring that your passion for veterinary medicine is matched by a fulfilling and rewarding career path.

**About Animal Emergency Australia**

Animal Emergency Australia (AEA) is Australia’s largest employee-owned veterinary group.

For our clients, employee ownership translates to a level of care that goes beyond professional duty. When clients entrust us with the well-being of their pets, they can rest assured that our commitment to excellence is driven by those who care most: the professionals who own and operate our practices. Every member of our team is passionate about making a difference in the lives of animals, driven by a genuine love for the work they do.

As a veterinary professional, you understand the difference that meaningful ownership can make. At Animal Emergency Australia, our model allows us to reinvest profits into our facilities, professional development, and enhanced patient care, without being beholden to external shareholders. This autonomy enables us to focus solely on veterinary excellence and continuously refine our systems, processes, and training for incremental improvements in patient outcomes.

Our employee-ownership model gives every team member a voice in shaping how we operate, from clinical decisions to business strategies. It fosters an environment where veterinary professionals can take ownership of their work, contribute to the organization's direction, and be recognized for their impact on both business performance and patient care.

**About the Role**

As a Client Care Representative (CCR), you’ll be the vital link between our clients and clinical team. From the moment clients walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you’ll bring calm to every interaction, no matter what’s happening behind the scenes.
As we are after hours, shift work will be required. This includes nights, weekends and public holidays.

**What CCR Life Looks Like at PVE**
- Providing outstanding service to clients and pets, including triaging on arrival
- Keeping clients informed with timely updates on their pets and answering questions
- Collaborating with the team on patient updates, needs, and financial information
- Assisting clients with insurance and finance-related queries
- Handling cash and performing daily reconciliations
- Performing administrative duties to support front-of-clinic operations
- Opportunities to work across both hospitals in Yokine & Cannington

**About You**
- Ideally a Vet Nurse looking for a client care based role OR an experienced customer service/admin representative.
- Veterinary Industry experience preferred but not essential
- Strong resilience and ability to stay calm in a fast-paced environment
- Quick thinker, adaptable to change
- Knowledge of animal triage or experience in a veterinary setting (highly preferred)
- Reliable transport (essential for shift work)
- Flexibility to work across a variety of shifts including nights, weekends and public holidays.

**Paws & Perks**
- Pet care discounts on treatments and products
- Discounted gym memberships (Fitness Passport)
- Competitive casual hourly rate of $34.43-$37.54 (exp dependent) + penalites + etc
- Refer-a-Friend rewards program
- Dedicated wellbeing committee offering mental health resources, flu shots, and more
- Employee Assistance Program (support for psychology, nutrition, sleep)
- Opportunities to transfer within AEA for career growth
- Supportive, collaborative team dedicated to developing your career
- We are truly united on our teams wellbeing and regard t