Client Care Representative

4 weeks ago

Perth, Western Australia Buscojobs Full time

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service / admin professional at our hearing clinic in Warwick, QLD.

You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role. Full training and ongoing support will be provided.

This is a permanent full-time position with a fixed roster from Monday to Friday, 8:30 am to 4:30 pm. We're seeking someone eager to grow with us and build a long-term career.

Who are we?

Connect Hearing is a leading provider of hearing health care services with over 180 clinics nationwide. We aim to make a positive difference in our clients' lives through better hearing.

We are proud to be part of Sonova, a leading manufacturer of innovative hearing care solutions, present in over 100 countries. Our talented and passionate employees worldwide contribute to creating a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments
  • Providing administrative support to our Clinicians (Audiologists / Audiometrists)
  • Managing the day-to-day operations of our clinics, including opening and closing procedures
  • Handling the clinic phone line and shared email inbox
  • Billing clients accurately and processing a range of payments
  • Learning and using a variety of software and applications

What do you need to be successful in this role?

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an exceptional client experience
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and energy
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Focus on results and achieving the best outcomes for clients and the clinic
  • Intermediate computer skills
  • An interest in learning about hearing aid features and basic repair/maintenance

What's in it for you?

  • Competitive salary package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform allowance
  • Paid parental leave
  • Access to discounts from over 500 retailers via our Employee Enrichment Hub
  • Generous discounts on Sonova products for you and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to LinkedIn Learning
  • Opportunities for growth and development
  • A values-driven, people-centered culture
  • Being part of a dynamic, innovative team in the hearing industry
  • A rewarding role with purpose and meaning

Interested?

If you believe this opportunity is right for you, we would love to hear from you

LI-LB1#ConnectHearingAustralia

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